Starbucks — Restaurant in Allen

I was disappointed with the service I received with the Starbucks at Kroger on McDermott and Alma location in Allen this Sunday morning! There were two employees and I was the only customer! They totally ignored my presence till they finished their conversation then one of them approached the register where I was standing and with a very lukewarm attitude asked me what I need. After I place my order, and paid, they continued with their conversation. It was mind blowing to me that a Starbucks at a grocery store with two employees to serve customers, has no interest of serving the very customers who make it possible for the business to be successful. After a lengthy wait, I got my order and it was terribly made. I went back to let them know, tho one of them apologized and told me she will fix my drink, it was the same issue, with completely no sense of urgency! I work in a service industry and I am very aware when a customer is not served properly and I was one of them this Sunday morning at this Starbucks in my neighborhood. We do have a free standing Starbucks stores in our neighborhood and I don’t see why Kroger bother to have one in the store if they do not have employees who know the standard service of Starbucks. I will never get my coffee there again, but since it’s my neighbor store and I do my groceries there, I just want someone to address the issue if the company...

I usually go to Twin Creeks Starbucks. The service there is awesome.On average I spend 30 to 50 a day on Starbucks. I have gold cards for myself, my elderly mom and my two teenagers. However they ran out of my tea due to a shortage so for 1 week I have been going to Krogers Starbucks which benefited great;y by me going because I spend a ton of money in the store. Anyhow I purchased my tea and I always go back for a refill. I asked her if I could get my refill or did I have to wait. She was very ugly and treated me like I was trying to get a free drink. She even said, Didnt I give you a free tea the other day?' If your a VIP on the Starbucks app and you can order a premium drink then you can get a refill in the same visit. The store rings it up as a refill and the app (not the store) takes it off. Im not sure why the manager was so ugly about it but she seemed to think I just wanted free drinks. To treat a good paying customer like they are trying to be deceptive is a bad...

I'm very upset with this location, I am a very frequent starbucks visiter and I always order the same thing every single time I go so I am VERY familiar with how much my drink should cost. However on 6/6/16 when going through the drive-thru this starbucks charged me more then what my drink actually cost. After paying, I asked for a recite becuase I wanted to see why the total didn't add up and had to sit in the drive-thru for an additional couple of minutes only for the batista to come back and tell me they didn't have a recite.

So this store up charged me and then refused to provide a recite, probably knowing they up charged me so they wouldn't have to deal with it.

I used a Starbucks gift card that was a birthday gift from my family, so I'm really upset about this. Sincerely, A loyal and...