Arby's — Restaurant in Allendale Charter Township

So I went through the drive-thru earlier tonight and ordered two beef and Cheddars and a four piece mozzarella stick. With only two cars in front of me I sat in line for almost 10 minutes, which already seems a little excessive for two cars, but whatever. Once I finally get up to the window and get my food and I pull out then look in the bag and I have five sliders that are beef cheese and jalapenos. Obviously, not what I ordered. So I turned around in the parking lot and went back to the drive-thru speaker and told them I had the wrong order and they told me to get back in line and they would be right with me. After almost another 10 minutes. I got aggravated and pulled out of the line and parked in the parking lot. I attempted to go inside the store to get my correct order and discovered the door was locked. Granted, this was 9:00 at night but still, now my only communication with this restaurant is a speaker that takes over 10 minutes to see a real person. At that point I just gave up and left. I do not like jalapeno peppers therefore the entire bag that I got is now in my trash can and the money that I paid is just now wasted. I hope management or someone above them sees this and can maybe rectify the situation for...

UPDATE: Followed the link and completed feedback. Did not hear from anyone.

I decided against going back to get a refund because it is out of my way and I simply don’t have time. I did share a picture of my receipt when I completed my survey, so they have it.

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The sandwiches are good, but there are miscommunications and incorrect orders at times. One time I used their app to order and wasn’t informed that the shake machine was down until I was almost there. I did not get a refund for the difference in cost between shakes and sodas. I eventually got that straightened out. Another time I ordered a double roast beef and received a regular size. Today, I was given beef and cheddar sandwiches but I ordered regular roast beef. Will be getting that straightened out next time I roll through town.

My last complaint concerns the wait to get fries. Whenever I order straight-cut fries, there’s a wait. They say they don’t keep many on hand. One time I decided to switch up and order curly fries and I still experienced a wait. That never happened even once before the pandemic. Now it’s every...

Go through the drive thru and please don't go inside...it's a mess near the front counter. Very very dingy, plus the food is typically non satisfactory. I get that it's fast food, but you also need efficiency with your speed. The older lady's during the day are very nice, that's what this restaurant has going for it.

Updated review as of 4-7-2023 Please avoid this location if you can. I indeed, did talk a higher up and while I was assured they would do something about the quality of their service, they have not. Just earlier this week I ordered through them & when I received the food, it was once again cold. Not only that, but I also got sick from it. Like seriously, do your managers not know food safety protocol? Why on earth nothing was ever done about the quality of the service is beyond me. You're much better off traveling to another Arby's, rather than going...