Wendy's — Restaurant in Allendale Charter Township

I normally get a frosty here then and there. I grew up with different Wendy’s at my town - one I even used to work at - but this place is nothing like it.

GV students should be warned that the night time staff are randomly rude and inconsiderate towards their guests. I go on late-night bike rides, and there was no lobby closed sign on the door. As another worker was taking my order, I was suddenly confronted to leave by another staff member, who was very direct (to the point of coming off as a little aggressive and pushy). I haven’t even said anything yet, and her sudden confrontation left me a little confused. I then apologized and asked if I could go through the drive thru on my bike, and they denied me service for “safety” even though I have been able to bike to my hometown’s Wendy’s and be served after hours in their drive through with no issue. I don’t own a car, and I didn’t even know of any type of policy when I worked at my Wendy’s. I wasn’t able to have wendy’s that night, even though I believe they could’ve easily served me if they wanted imo. I have no hard feelings, but this was my very first negative encounter with a restaurant worker, and it left me very confused on whether it was me that did something wrong or if they were busy/overworked that day.

After reading the reviews, I’m sure it wasn’t me and it’s more on the staff. Also, my friends have had similar negative experiences. It’s clear this establishment may be ruining Wendy’s reputation, and it’s disappointing to see that having worked at Wendy’s before at a different place. My friends said that it’s this place in particular that gets the bad rep around campus, and I can see why. I sincerely hope it gets...

Came in 15 minutes before close, food was absolutely cold and miserable even though we asked for it to be fresh. Asked for no tomato on one, extra tomato. Asked for a num 1 triple, they threw 3 pieces of cheese on the top (again very cold) burger patty. Fries were cold. Came back around for warm fries and was told “the friers were shut off 30 minutes ago and this is what we had.” No salt, not even a full container. Gave me a Diet Coke when I asked for a reg coke. Asked for a refund on the fries, manager came through the window and slapped the money into my girlfriend’s hand without a word or apology for anything. Not to mention they shut the drive through speakers off 10 minutes before close. I’ve worked fast food, I get it I would wanna go home too. We were polite, please and thank yous all around. When we came back through they saw us behind the last car they intended to serve, and then proceeded to leave us at the window for 5 minutes. Absolutely unacceptable behavior and work ethic, Meritage should be absolutely ashamed with their choice of manager here. I’d give zero...

I placed an order using their app.

I have used food apps for other fast food restaurants in the area and never had to wait more than a minute, since they already knew in advance that my food had been ordered and fully paid for.

I placed my order online and when I got there, I was informed at the window that they were out of chocolate Frosties. I accepted the substitution of the triple berry shakes. However, they were not good. The strawberry shakes at Burger King are much better. I recommend those if you like berry flavors.

I was given the beverages and had to wait an additional 12 minutes for the rest of the food. At that time, I saw four other cars go through the drive-thru area with complete orders. And yet I was still waiting.

My main issue is the fact that they knew before I got there that I had placed an order. I had to wait 30 minutes from start to finish so why bother using the app to order? I’ll never do that again.

From the other reviews I’ve seen, this is a common issue with this particular restaurant. I guess I should have read those reviews before I tried...