Specialty Pizza — Restaurant in Altamonte Springs

Although we've ordered from Speciality Pizza for years because their pizza is excellent. It has been the only place we have been able to order because they offer vegan cheese and my daughter is allergic to milk products. Tonight we ordered and after having problems placing the order because the lady on although apologitic couldn't understand the name for the order "Nicole" we were able to place the order. The bread sticks were excellent as always unfortunately the pizza was not. It was tasteless and the sundries tomatoes seemed too dark and hardly any basil but okay I'm still okay because things happened, they are very busy so I called. Asked for the manager and when he came on the phone. From the minute we started our conversation he was polite but defensive, meaning that as soon as I said that I was very disappointed because the pizza was bad and seemed burnt although didn't smell bad just tasted bad. He asked, what exactly was wrong with the pizza. I said it didn't have the same taste and it was bad. He continued to give all reasons why if they made it again I was going to be disappointed again. Once again I said that we've had the same pizza and it just didn't taste right. He informed me that they changed the vegan mozzarella 2 weeks ago, here's where things went bad. He says, our customers have liked the change and once again he repeated that he didn't want me to be disappointed if they made it again and customers have liked the new mozzarella. After hearing the same thing 3 times and he asking me to hear him out to repeat the same thing but he wanted me to be happy. I told the manager that it was obvious that we were not get anywhere and I'll let my daughter choose who she wants to order from in the future and have a great day. That's when I can refund the money. I had enough and ended the call. Honestly all I wanted to hear was a simple we'll make it again bring us the pizza back and move on. I didn't want the money back that should've been obvious from the beginning. I just wanted to eat but I...

I have been a loyal customer of Specialty Pizza for over a decade, enjoying their delicious food and the kindness of their delivery drivers. However, I am sad to say that my recent experiences with the person answering the phone have been extremely disappointing and frustrating. I feel compelled to share my concerns about their consistently rude and dismissive behavior.

Calling Specialty Pizza is NEVER pleasant experience. Every time I call, I am met with a curt and condescending voice on the other end, displaying a complete lack of basic customer service skills. Instead of being helpful and accommodating, they rush me off the phone without giving me the chance to ask all my questions or provide any assistance.

What exacerbates this situation even more is the fact that I have been a loyal customer for over 10 years. Despite my long-standing patronage and enjoyment of their food, I am treated with disrespect and indifference. This lack of appreciation for their customers is truly disheartening.

I find it perplexing that Specialty Pizza has not taken any steps to address this ongoing issue with their phone etiquette. It is essential for businesses to understand that the phone is often the first point of contact for customers, and the person handling those calls should be polite, patient, and willing to assist. Unfortunately, this is far from the case at Specialty Pizza.

As a result of these consistently negative experiences, I am left with no choice but to sever my ties with Specialty Pizza. I can no longer recommend a place that fails to prioritize customer satisfaction and maintains such a rude and dismissive attitude towards its loyal patrons.

It is my hope that Specialty Pizza takes this feedback seriously and takes immediate action to rectify their customer service shortcomings. Until then, I will be seeking out alternative pizza establishments that not only value their customers but also provide a pleasant and respectful experience...

Caleb was fine but Cat, manager(?) Hung up on me. The website wouldn't allow me to choose the size and style of pizza so I called in. I explained to Caleb the online ordering issue and he asked Cat if they could honor the 50%...she denied it. She actually got on the phone and proceeded to tell me the site was working fine and she would not honor the 50%. I got frustrated, said I'll just call Marco's (I ordered online with them without issue). I've never had so many problems with a pizza joint. I've never had so many issues online ordering than with yours. And finally I've NEVER had restaurant managers just not even care about losing an order, or a customer, as yours. I'm giving up. Responding to your comments about my actions: No, the woman, Cat, DID hang up. You stated I "didn't want to hear it" which is 100% inaccurate as I was asking her to honor it because it was not working on the website. She declined to honor the discount. Since the website wasn't working for me, I called, explained the issue, and Cat said she wasn't going to honor the discount as it was for online ordering only. So, because we had ordering issues with SP, we just ordered from someplace else. I appreciate that you're defending yourself but blaming me in your response is quite untrue. This isn't the first time a manager from SP was unhelpful and/or argumentative with me. It seems I'm not meant to be your...