McAlister's Deli — Restaurant in Amarillo

04/02/22 - It was my first time eating here, so I ordered a sandwich that I hoped would remind me of something my German grandmother used to cook: the Horseradish Roast Beef.

To be honest, I was a bit skeptical that it would even remotely taste like Gramma's cooking, so I didn't have high expectations at all. The friendly waitress brought a decently sized sandwich and set it before me. I bit into it and was pleasantly surprised: the meat was tender, juicy, and flavorful; the bread was soft and fresh; the flavor was outstanding! The horseradish was just strong enough to be noticed, but not so strong as to overpower the other flavors - a balance that is quite challenging to do with the ground root condiment. The atmosphere was enjoyable, the service was good, and the food was delicious.

VERDICT:...

My wife and I have eaten here at least once a month since we were dating (nearly 7 years). My wife is a fan of the ultimate nachos. Probably for the last year or so they consistently get our order wrong. On one occasion they told me after calling in an order (and a live person took my order) that "the system lost your order." They appear to always be short on staff lately. We really want to continue coming, but it is frustrating when they consistently mess the order up. Typically they leave something off of the nachos (no tomatoes and about 1/4 as many chips as usual was the case tonight). Not sure what happened, they were really consistent years ago. Maybe need new management and better training for kitchen staff. On a bright note, the sweet tea is the best and at least that...

Don't waste your money coming to this deli. We have tried several times to like this place, each time getting something different hoping what we had before was just maybe not that good. This time is the final straw. The salad was wilted and brown throughout as well as wet like it was not dried or maybe just old. The sandwiches, each time, have been pathetic and dinky in size. The only thing that they do do well, probably because they don't cook it is the potato soup. One night we had went in to also be told the life story of some child they had working there. Just save your money and go somewhere else. Not to mention I've been in several times and had employees complaining in front of customers about their shifts and duties such as needing to mop the...