Roasters Coffee & Tea — Restaurant in Amarillo

EDIT: I'm so impressed with the management team. They responded to my comment so quick and did something about my complaint!! I spoke with Megan and she and her team addressed the problems and that gave me a whole new level of respect. Thank you guys for jumping on this so quickly!

I'm a huge roasters fan... feel like I'm cheating on them if I go anywhere else! The soncy one is closer to where I live and a little bigger so it's more convient for studying. Been going for years and years, the baristas knew my face and were incredibly welcoming. Over the last few months I've noticed a huge amount of new hires, mostly college aged students. A lot of them are so stuck up and rude, horrible people skills and not welcoming in the slightest! Bell has the sweetest people, and from the few times I've been to Georgia they're sweet as well. I don't know what it is about soncy but the employees are rude and have definitely made the extra few miles to Bell worth it. I give this a 3 star ONLY for soncy because of the employees people skills and how they treat costumers. I understand dealing with people is difficult and there are times we have off days so i have a ton of grace, but to have the entitled rude persona everytime I've been in since the newer hires,...

Absolutely the rudest experience I have had. I walked into the shop to do two things. Purchase a cup of coffee Tell the people I was meeting that were inside I was next door.

I do accept the blame for having a bag of food from canes in my hand. I walked in the door and the employees behind the counter screamed at me across the store. "No outside food or drinks."

I don't have a problem with that policy. I don't have a problem with having someone walk over to me and politely let me know that they did not allow out side products in the store.

I personally will not do business with this location due to this experience. Please take the time to talk to the staff and let them know there are much better ways to handle customer...

This is absolutely the place to go if you want consistently good coffee and/or tea! Every single person who has helped me has gone out of their way to be friendly and as helpful as they can possibly be. Their managers and staff work hard to ensure that any problems that you encounter are handled in a timely manner and to your best benefit! I have been to other "coffee/tea" shops, and I can promise that Roaster's offerings outshine the others in consistency and awesome flavor, (if flavored drinks are your thing!) Their roasted coffees are always spot on with very little, if any, variation in color, texture, and flavor! This is one local place that you can call your personal hangout, and be...