Taco Bell — Restaurant in Amarillo

50 minutes... It took 50 minutes for me to get my food... FIFTY. I ordered a my cravings box and a cheesy gordita crunch... That's it...

I was on a trip from Vegas back to Oklahoma and I placed my mobile order at 8:29PM on Friday may 29th. My five other friends also ordered food at around the same time, but I was the first person to place my order.

One by one, I see my friends get their orders, and I get nothing. Don't even get my drink while I'm waiting. After about 25 minutes, I talked to this guy behind the counter and told him "Hey I've been waiting 25 mins for my order, is it almost done?" And he says "oh yeah we've been busy. I see your order on the screen we'll make it right now."

I wait another 10 minutes... Nothing. Not only have all five of my friends gotten their food already, but they're already done eating it! Keep in mind we've been on the road 13 hours and we still have another 4 to go at this point.

Then a lady clocks in and starts working the front counter. I said to her " Hey, I've been waiting 35 minutes for my food and all five of my friends have gotten their food and finished eating already and I still don't have my food" so she goes to the back to see what's going on. She comes back and tells me that they're making my food and it'll be out soon!

ANOTHER 10 MINUTES GOES BY and at this point I literally can't take it anymore. It takes a lot for me to get upset at fast food workers because I know they're just doing their best but come on man. This is absolutely ridiculous.

These two ladies came up to the front counter to clock out, and I was talking to them about the situation. They told me that they made my food 30 minutes ago, and that somebody took my food and handed it to somebody in the Drive-Thru.... And that's why all of this was happening.... Geez, if only somebody reminded them like twice that the order for Ben was NOT IN THE DRIVE-THRU AND IN FACT STILL WAITING FOR HIS FOOD.

We're now at the 45-minute Mark and another lady from the kitchen sees me and asks "have you been helped yet?" And yet again I have to explain to a third person, A THIRD PERSON how long I've been waiting for my food. I'M SO DONE. PLEASE FOR THE LOVE OF GOD JUST MAKE MY BURRITO, CRUNCHWRAP AND CHEESY GORDITA CRUNCH. IS IT THAT HARD???

Finally at the 50-minute Mark I get my food. The lady at the counter gave me like 3 dollars worth of free tacos or something and said "sorry about that"

I don't even have anything to say. You can form your own opinions based...

If I could give a review with no stars I would... I sat at the speaker with one car at the window I waited to order for almost ten minutes.... I got to the window paid, and then I turned to see the man at the window texting another five minutes goes by then he informs me they are out of potatoes so I ask what do I need to do he was like "uhhhhhh do you wanna refund" I said no I need food. So then the "manager" no hat no hair net comes to window then asks if I want anything else so I tell her what I would like well that was made wrong they magically got potatoes and even those were made wrong... she tried to tell me there was no way they could know what I ordered until I paid. Mind you i used to work at this exact location. I call the manager on duty and he apologized but his excuse is that he's had so many call ins and it's crazy which I get but my food is wrong and the employees aren't following uniform policy horrible...

Every fast food place seems to have a distinct taste too it's brand. The food is pretty darn close in taste. The appeal of a establishment can make a place of Business or break a place. But I say that if the people that work don't care to provide the customer with the care and attention the is needed, the business and profits will fall. And now you will have a business that Wil start leaning to a bankruptcy situation. And employees that need a job facing unemployment issues that someone else created. Issues that I get mad about is failures to put what i ordered in my bag and leave me short on my order. I a person walks in a business and get something from that business and doesn't pay its stilling. A business that chargers you for a order and doesn't put the full order in the bag , it a mistake. No no no it's stilling. Corporations get it right. Or there understand when people come...