Starbucks — Restaurant in American Canyon

I’ve been a regular at the American Canyon Starbucks for months, visiting a few times a week, always making a purchase, keeping my table neat, and tipping when I can. But after my last two experiences with the manager, I’m honestly questioning whether I want to keep coming back.

On January 27th, I was in the store on a phone call when the manager suddenly interrupted me, loudly demanding that I make a purchase immediately. I let her know I would, just like I always do, but she kept going on in front of everyone that I “ACTUALLY” had to buy something, as if I had been sitting there without paying before (which has never happened). Even after I ended my call and started placing my order, she came up again, raising her voice and telling me to leave. The whole interaction felt aggressive, unnecessary, and humiliating.

I was willing to believe this was just a bad moment—until I came back on February 3rd and saw her treat someone else completely differently. She politely informed another customer of the seating policy with no hostility at all, proving that she can be respectful when she chooses to be. Meanwhile, she made a loud comment about how there were no tables left for her to sit at because they were “all taken up” while standing right behind me. It felt incredibly pointed and unprofessional.

I have no issue following store policies, but there’s a way to communicate them without singling people out and making them feel unwelcome. It’s disappointing that someone in a management position would treat a loyal customer this way. I hope Starbucks takes a hard look at how leadership at this location interacts with customers because this experience has left a really bad impression.

For clarity, I emailed Starbucks Customer Service twice regarding this issue before posting this review, but I never received a response. This review was written after those attempts to resolve the...

Usually I would rave about this location. I visit a lot of Starbucks locations and this is by far my favorite however I had a barista be openly rude with me over her mistaking the size I ordered, no big deal right? I politely pointed out that that's not the size I'd ordered, and she became obviously annoyed and started banging stuff around out of irritation. I came back the next day per my normal and all employee eyes were on me, then they all started smirking and giggling at me as I'm walking up to the register. I ask to speak with the manager and she informs me that she already know everything. (????!!!) She informed me that the barista is leaving anyways so I shouldn't worry about it. I wasnt worried in the least but I wanted to let her know my view of what happened. She basically told me that she wouldn't compensate me for anything. I explained that I didnt want anything. I went back in and ordered my drinks. Still getting smirks and whispers. Any whoo, a few days passed, a different shift is working, yet this shift is still showing the same rudeness, smirks and giggles whispers directed at me. I didnt do anything wrong and I feel as if I'm being shunned. Which sucks because being a regular I used to be greeted with kindness and smiles. I guess...

We went to this Starbucks for a private meeting and while we were there, we were subjected to the loudest, most immature behavior I've ever seen from Starbucks staff. I'm not sure what all the excitement was about, but my wife asked for a manager and everybody pointed at the person who was- by far- the loudest and most disruptive person in the room. Yelling, screaming and high-volume yelling at guests she was excited to see, telling everybody about her personal life, etc was just a small bit of what we experienced last night. I'm appalled at what the guests were subjected to, and what's worse is that the volume of conversation between staff soon returned to previous levels not long after my wife said something.

We could not hear each other (sitting next to each other) or the people we were talking to on the phone in our meeting because of the sheer volume constantly coming from this ladies vocal chords. Holy cow, I'm not even kidding. This manager should be in a theater not equipped with sound amplification, or giving speeches to thousands, not running a...