McDonald's — Restaurant in Americus

I am generally very lenient towards food service workers. I have worked those jobs. They're hard, thankless, and pay little.

That said, the disregard these people have for actually providing any service at all is appalling. I've stopped there multiple times for drinks or food, and not a single time have I ever felt like anyone in the kitchen cared the least about their customers or even common decency.

In previous visits, my girlfriend and I have asked for frappes. Every time, we were told the "machine is down". Finally we asked, "How long has it been down? Will it ever be repaired?" The answer? "Oh, like two years."

In my most recent visit, I saw the very prominent sign they have in front of their drive through that advertised the new buffalo chicken sandwich. I ordered it, drove around, and paid. They didn't say anything about the order nor did they confirm what I asked for.

When I got to the second window, the employee there said, "You got the big mac and two snack wraps?" I thought they had someone else's order. I clarified, telling them that no, I wanted the buffalo chicken sandwich. The drive through employee turned and began asking around for my sandwich. Multiple other employees were engaged at this point, also asking where the buffalo sandwich was.

At this point, an older lady walked over, briefly spoke with the drive through employee, then handed me my bag. Not wanting to hold up the line and assuming there was just a kitchen miscommunication, I drove forward and checked.

Two snack wraps.

I drove back around and asked at the speaker about this. They informed me that they don't serve a buffalo chicken sandwich. I puzzled over this, commenting that their drive through sign had it right there. They said, "We have a lot of signs that show things we don't serve."

I'm done with the place. I'm not so deluded as to think the loss of my patronage will do anything, but I can't and will not recommend this place to anyone. The immediate tone of the employees was anger, frustration, and willful negligence to communicate with me about the fact I had received something I didn't order and didn't want.

The snack...

Rushed at the box to order, after 2 frappe ordered she said”Are you finished ?” My husband replied no, we’re hungry too we’d like to order food also . Paying at the window was the smoothest part of this transaction, pulling forward to second window to receive order and declined the sweet tea we didn’t order with our frappe (things happen it’s ok) we receive our order and I check no s&s sauce for my 6 piece, which included a nugget that looked like it was ate off of but to count as one of the six . my husband asks for the sauce and they holler out they put ranch in the bag ?! I didn’t ask for ranch and after checking a second time there is NO ranch in the bag so I repeat that I’d like s&s and get asked for .70 cents ?! I said I’ll give you what .35 cents for one but I said since when do the nuggets not come with one sauce at least ?! In the end we were given the 2 s&s sauces...

4/22/25 I stopped by this McDonald's for breakfast this morning and got a bagel, egg and cheese, but substituted the bagel for a mcmuffin. I got the combo. I bit into it and it's tasted way different than when I got it several times before. Why in the world is there mayo on my sandwich. I didn't request it. It makes the sandwich disgusting. I called several times this morning, but there was no answer. I expect a refund or another sandwich. I'm at work and am not about to drive way across town. I will be by this evening. I don't know why I keep coming here. 4/23/25 Update: I went by yesterday evening and spoke with a manager. They offered me a whole meal right then and there for dinner or come back this morning for a whole meal replacement this morning. I stopped by this morning, spoke to the owner. He was extremely nice and apologetic. He got right on...