Marco's Pizza — Restaurant in Amherst

Hello I am sending this email on behalf of my SPECIAL NEEDS SISTER because I and she are very unsatisfied about her experience. Her order number is #102 and she had ordered a 12" Steak sub and a Chicken Bacon Ranch Pizzoli. Her delivery Driver was #105058. Her total order came out to $20.97. She gave the driver $40 so the change should have been $19.03 but the driver gave her $15 back. My sister called me to make sure she had the right change which clearly she didn't. She called back to store #1123. They told her that the driver thought my sister was giving them a tip. Firstly you don't assume or take money when it isn't given or offered to you. You shortchanged her and thought it was okay to do so. At this point she hadn't opened up her food. My sister messaged me back and told me that she received the wrong sub, she ordered the steak and she received a chicken club sub. I told her to call back to store #1123 and they said they would give her a credit and she should have said something the first time she called. I don't like how they dealt with my sister. They shouldn't deal with anyone like this. They should have given her $19.03 and when she called about her wrong order they should have said they are sorry for her experince. I don't like that yall automatically give a store credit because after this experince we will not be ordering from you guys again because yall dont know how to deal with people the proper way. My sister needs her money back for the wrong sub that was given to her. I hope this message reaches someone that actually cares about their customers.

To whomever this may concern I hope you have a...

I was a Marco's customer for many many years and lately I've been asking for a lightly cooked pizza cuz it's always dark and hard on the crust and after several times never getting a lightly cooked pizza I finally called and complained and asked for another Pizza lately cooked and the manager there told me to bring my pizza back and when I did she jumped all over my ass and snatched my pizza from the counter and told me I would be refunded and then I couldn't order there anymore... So I called corporate left several messages and never a return call... So after a while I thought I would try to order from Marco's again and got a pizza and cheesy bread and pop and when I tried to order from there again I got that same manager that's nasty and rude telling me I'm not allowed to order there and she said to me if they can't cook my pizza right then I don't need to order there and I said why I'm not allowed to ask for a lightly cooked pizza and she said no... So now I wrote a letter to the Marco's Pizza corporation cuz they don't have a customer service line so you can complain about this stuff and half the time the internet doesn't work for such things that you're looking for to put in a complaint about Marco's Pizza and this is on Leavitt Road in Amherst Ohio... That manager is rude and nasty and should not be working in such a place of business as this... I loved Marco's Pizza but all the others but now I...

Poor Service. First we called and placed an order. Came up here and it was made wrong. Whole order wasn’t finished. The lady work here’s tonight doesn’t wash her hands. I watched her touch the phone and computer and then touch the pizza dough. WITHOUT washing her hands. Thankful the guy made our pizza so we got clean hands touching ours. She was rude the whole time we waited. Never will I order from this place again. Your worker is so rude and disrespectful it’s sad. It’s been two weeks and still no one has even tried to make anything right with that company. I will no...