Islands Restaurant Anaheim Hills — Restaurant in Anaheim

Great food and decent prices. I'd say everything costs a bit too much for the portion size but the ingredients are high quality. The burgers and sandwiches are always good and their chicken tortilla soup is fantastic. Service is very good, if sometimes a bit slow but everyone is always friendly. I've been getting everything to go curbside recently and they do a great job. It's easy to order on the phone, pay over text or at curbside, and they bring everything out to you. They even keep the toppings separate so your burger doesn't get soggy.

Update: Basically the exact opposite of everything I wrote above. Prices are even higher now and portion sizes are smaller than ever. I've been here a few times and it's just as bad every time, if not worse. Honestly, I don't know why I keep coming. The burgers are really dry and have no seasoning whatsoever. I tried a chicken sandwich instead and the whole thing was super dry and extra thin. It was maybe the size of half a chicken tender. The fries, if I actually get them don't have any seasoning half the time and taste like starchy cardboard. If I get them refers to the fact that on 4 separate occasions now, they brought out the burgers without fries because they weren't ready yet. The only issue is, we're always done eating by the time the fries come out and we're ready to leave. Of course they are still on the bill though. I've ordered to go as well and they just don't seem to care anymore. The sandwiches are soggy, half the food is cold by the time I get to the car, and there's always something missing. I've done the call in to have them bring it out and had to call back because apparently they forgot or just didn't feel like bringing it out to me. Service is just as bad as the food. Besides the fact that my food doesn't even arrive to the table sometimes, we end up waiting for everything. 10-15 minutes to be seated even though more than half the tables are empty. 5 minutes just waiting to order drinks after being seated, another 10 minutes to get them, and then another 5 minutes to get our order in. It doesn't sound like a lot but we're in there for almost 45 minutes before we even get the food. One time we ended up leaving because we stood at the host stand for almost 5 minutes while the employees talked in the back. I understand it's been difficult for a lot of businesses these past few years but this is just ridiculous. I don't know what happened but they either need to get a new GM and new staff or just move out so something decent...

I ordered food to go on Labor Day. It was a little over a half hour until they closed. I hurried over there to pick up the food for my friend and I and made it 15 minutes before closing. The girl that helped me at the take out counter (I believe her name was Cassandra) said it was ready to go and gave me some plastic silverware and condiments. I left with the bag and drove back to my friend’s house and set it on the table. When we went to eat, his Northshore tacos were on the top, but the next 2 items in the bag were not mine. In fact, they even had a name of Dante on them. It was chicken strips and the other was a side of fries. I had ordered the Hula burger with fries and a Big wave with Cheese and fries. So neither of my burgers were there and now the restaurant is closed. The next day I went to this location at lunchtime with my receipt to get my money back. The girl at the counter this time said she would get a manager for me. This guy basically told me that he was “filling in for someone else” and did not have keys to the registers to get me cash back. Seriously?!? I used to work in restaurants and everyone has access to open a register and give cash back - how else do you count change back for people that pay with cash? I’m talking about $30 at the most!!! The girl from the night before, Cassandra, came up and said she was aware that my order was switched with someone else’s and told me to call the next day and talk to Brenda (another manager) because she was aware of the situation. The next day I called on my lunch break to talk to Brenda and a girl named Sharon answered the phone. Guess what? She told me it was Brenda’s day off and I would have to call again the next day. This is complete crap! I paid $43 for food and they only got one thing right. Not only did they acknowledge that they messed up, but to this day it still hasn’t been made right. I have told everyone I know in the area to never go this Island’s ever again…. I know that I sure as hell won’t. They get nothing but a bad review from me because of their...

Worst restaurant ever! Order was spread out over 30 mins... my son had to eat the potatoes for 20 mins when the hot dog was brought; asked for mustard and the waiter did not deliver it. The other kid waited for 30 minutes for mac and cheese! The fries I ordered (with chili) were dry and tasteless. The salad ordered arrived after 30 minutes and there was no sauce for it; asked for sauce and not received. Horrible experience! I would give them 0 stars if I could.

July 21st update and reply to Amy: looks like you're asking for more information, Amy without even reading my review. let me answer your questions anyway: visit on July 9th around 6 PM. I don't have the receipt anymore but the amount on it was a little less than $90 (I have the bank transaction if you need it and I remember exactly cause the tip I gave was ~$1.5) what was ordered: fries with chili for me, a hot dog for one kid, pasta for another kid, two buffalo wings, a salad, and two Mai Tai cocktails I do not remember the server name as he did not introduce himself you can send me your email and I can...