Popeyes Louisiana Kitchen — Restaurant in Anaheim

I'm at home and I see the commercial for the Chicken Combo sandwich on TV --- so I'm out the door --- who said advertising doesn't work!? So I walk in the door to the store and I go up to the counter to say, "Give me the mild chicken sandwich combo with a Pepsi! Pickles on the side with extra sauce." I wait at the counter and two girls are talking and they see me but don't acknowledge me. I don't say anything! After about 2-3 minutes, a Latino man with NO name tag, comes to the counter and asks me, am I ready to pay? I tell him no I need to order! He tells me this, "The only way to order is at the kiosks! And he points to the machine!" I look at the machines, and I tell him, "No, that's not the only way to order . . . and I take my order up the street to Wienerschnitzel and spend my $15 there --- where an individual worker takes my order in less than a minute! Mama always said, "If someone is going to give you money . . . be there to take it!" But in that same vein, she also said, "If someone doesn't want to take your money . . . go somewhere where they will!" No one was in the store at Popeyes when I went in; at the hot dog place just 100 meters up Magnolia, there were four people sitting down eating there hot dogs! And I still got my chicken fetish taken care of --- Der Wienerschnitzel has something called a "Bird Dog!" Chicken in a hot dog bun . . . and it was good! So when this recently built Popeyes goes tits up --- maybe they will understand why . . . cuz I...

They take forever here and their frozen lemonade might be a little soapy?? One day mine Melted all to just liquid because it tasted funny and I noticed there was bubbles like foamy soapy bubbles at the top of the drink… they also are out of things. a lot… Supposedly but I also realized sometimes they’ve said they are out because they either didn’t want me to wait however long it was gonna take or they were just being lazy.. idk. They also have gotten me sick after eating here which is why I typically just go in for things that are really hard to under cook/ they have to cook frequently… the one good thing is that they are super cool if you come a min or 2 after close they’ve let me slide a few times. (if they still have food available anyways :) )

Also in regards to the people working here :: kinda rude( a few of them) kind of seem like they don’t mind that people are waiting up to 20 min in the drive thru lines . Because it’s not affecting them …even when they get super busy at night and I go inside, when I see big lines now (since I only order their lemonade most days). When I did finally go in it was only to find them moving as quickly as well a dmv office.. some days they’re really on it others...

Just left this location and honestly the girl working the drive thru was EXTREMELY rude. She was probably mad that bun on her head was too tight and was causing a headache. Anyways she was very impatient and short while my father was trying to talk to her asking if we could make separate orders. After initially saying they'd make the exception for us, she backtracked (with her voice raised) and said they would not be able to do it (???). When my dad asked for a knife she handed him a bag and when he asked again for a knife she said "we don't have those here" and walked away. Rude for no reason smh.

Incase she forgot we're in the middle of a pandemic so we have to wear face masks. If you can't hear what a customer is saying then you still need to be professional when asking them to repeat themselves. I worked in fast food and I had never, no matter how frustrated, talked to a customer or dismissed them like she did. I will drive the extra 10 miles to a different location next time. They need to put their staff through better training and the managers also need to be held accountable because how are you going to have someone with a stank attitude...