The Autograph American Tavern — Restaurant in Andover

Well, its a good ambience especially when the Pats game is on. Everyone cheering the home team and with big screen TVs televising the NFL. Sadly the rest of the experience wasnt so exciting. Walked in and was told there was a long wait only to be seated immediately (after stating we would go elsewhere since we had a toddler). Sat upstairs. Lucia was our waitress. She was okay. Not too attentive but seemed to have a lot of tables so it was fine. We ordered wings (its game day so of course thats a given). We got mango habanero, Carolina gold, and honey bourbon BBQ. They were TERRIBLE, in every way. Slimy skin, chalky sauce, unevenly cooked inside. The mango habanero tasted nothing like what it was supposed to. Not even spicy but just straight up "hot" sauce. Carolina gold was salty and so mustardy. The bourbon BBQ was decent but the chalkiest of sauces and in every order there were wings that had feathers. They should have a crisp, advertised as hand breaded but just unappealing. The kids burger came with cheese, which we requested come with nothing on it. The only good thing we ate were the truffle fries, which were crispy and perfect. For meals we got the pizza that had prosciutto arugula burrata pesto and balsamic. The crust was good, but the burrata made the whole pizza cold. There was so much arugula that I thought I was having a salad and not a pizza. There was not enough balsamic to cut through the bitterness of the arugula, and the prosciutto was hard to bite through, being thick and chunky. The other meal was the short rib Benedict (even though it was 2pm they still served brunch, and there are not many options on the lunch part of that menu if you dont want salad pizza or a handheld). The whole dish was void of any salt or seasoning. Jalapeños, flat and not spicy. Pickled onion, no flavor, couldnt even tell it was an onion. The poached eggs, no seasoning and whites were so runny that it was hard to eat. Biscuit was ok. Short rib was decent but with the undercooked egg I couldnt even get through 2 bites without having to feel sick to my stomach (not literally, yet). I didnt even try the potatoes at this point. Since I sent back my son's hamburger i didnt want to send this back and wait for another. But it was taken off the bill. The tap water tasted better than the food I had here today, except the truffle fries and the pizza. The bathroom upstairs was filthy. Water all over the floor, paper towels everywhere. The mirror was rusted out by the faucet. It gave me the ick for a place I heard good things about. Photos look tastier than it was. Disappointed in this...

I’m a long time member of the Andover community and frequently dine out in our city. I am a fan of laRosa’s, La Fina, Elm Square, Karma, and many other of our local establishments. But tonight the family returned to the Autograph, although I was reluctant as our previous experience was not good. Our expectation of improvement was very close to the worst experience we have ever had. Initially we sat and waited for our other guest to arrive, we ordered cocktails and met our first serious disappointment . I had ordered a margarita with an anejo tequila and Gran Mariner topper. The drinks came to the table after some time, I did not think mine was right as it was the same color as my wife’s who had ordered with a blanco tequila. I tasted it, TERRIBLE, much like a glass of Sea water, and very very watered down . Our server then after some time took it back for a redo, another long wait and the replacement came. Again a slightly less watery but very salty substitute. No more drinks for me! It was then time to place our orders, I asked for a “surf & Turf” special, steak medium rare. 40 minutes later our food came out for 5 of our 7, then another 5-10 minutes for mine to come out. Hockey Puck! No where near medium rare! Again wait for a server, send it back, wait,wait, wait, everyone finished, then it comes out. This time it was medium rare, but as I tried one of the stuffed shrimp, I nearly gaged as it was SO salty, ( and I like salt ) I had to take it out as I could not get it down. At this point I was done, the manager comped us dessert and removed my dinner from the check. That was a nice jester but I wanted a nice dinner with my family. Please pay attention to what’s being served! It will be a long time before we are there again, too many other great places, just a...

So sad a place like this has terrible customer service I’m from out of town and thought of coming here I wouldn’t recommend this place to my worst enemy … the host never greeted me or my partner at the door so we took it upon ourselves to just go sit at the bar…better yet bartenders didn’t acknowledge us with menus or anything one female bartender looked over at us made eye contact and walked away to serve the other side of the bar I even tried to wave here down and she made it her business to act like she didn’t see us by standing on her tippy toes randomly making eye contact with Someone else then asking them if they were good and then walked away from us to go back to other side of the bar …the best part is after we left a group of guys came in to talk our seat she then came back gave them menus greeted them and asked them all what they wanted to drink my partner and I stood there to see if they would of got treated the same way as us or would have to wait as long as us but clearly the didn’t ….but now I really know the reason why it’s 2024 we should all be able to treat everyone fairly if you can read in between the lines of what I’m trying to say so disappointed and...