Candela Hair Studio — Local services in Andover

I almost hate to leave this review because my stylist was so sweet, but I went to Candela on the basis of online reviews, and my experience did not live up to what I read. I recently moved to Andover from Boston and was reluctant to leave my colorist in Boston, but the drive to the city was getting time-consuming, so thought I'd try an Andover salon. As requested prior to my appointment, I sent in a picture of my current hair and my "desired look", even though I've been getting my hair highlighted for 30 years so I'm pretty confident and knowledgable about what I like. However, I wanted to be open-minded, so I sent a pic. After applying the highlights, she used a toner, which is something my regular colorist didn't do (and I had had a less than optimal experience before - I have dark blonde natural hair and like a light, bright blonde). I was nervous about the toner , but I wanted to trust her expertise and not micro-manage the coloring. As I feared, the toner actually "dulled" the blonde and the color wasn't exactly what I wanted. That being said, I decided to give her another shot because she seemed so conscientious. When I arrived for my color touch-up 6 weeks later, I was as kind but honest about how I felt about the previous color and told her I wanted a light, bright cool blonde and that I hadn't had a great experience with toners previously, so maybe we should just throw some foils in to brighten it up rather than use a toner. She convinced me that we could use a different toner to get the effect I was after. Sadly, that wasn't the case, and the color ended up being a dark, ashy blonde, the exact opposite of what I was looking for. I was pretty disappointed, and again, I was loathe to write this review, but if someone like me is looking for a new colorist based on online reviews, I thought it was fair to say that this salon did not live up to the other reviews I read. I consulted a friend of mine who's a colorist after the fact and she said the reason the toner didn't work is because my natural color is relatively light, and toners are typically used for people who have a darker shade of natural hair color and are going blonde, in order to remove brassiness. Now that I know that's the reason not to use a toner moving forward, I will certainly mention this to...

I have been going to Candela Hair Studio for many years. It has been a pleasure to watch Jenny Candela grow her business and I admire her dedication to providing top-of-the-line services. She is always looking for new and better ways to do things, and she cares deeply about her clients. The Natural Beaded Row Hair Extensions I receive from Lauren at Candela Hair Studio make my salon days enjoyable. The team is so friendly and warm, and although installation days are long, I always look forward to them. The space is nicely designed and comfortable. Lauren could not be kinder or more professional. She is incredibly talented. In the past, I never thought I could afford hair extensions, but now that I can, I'm never looking back. Candela's team wants to make sure you're happy with your results, and they look so natural. I found the team to be very responsive and engaged with feedback, and when I needed some adjustments made to my installation, Jenny was very empathetic and helpful. Candela Hair Studio is wonderful and I'm so...

I am very particular about my hair. That said, I want to compliment Candela Hair Studio for their professionalism, cleanliness, and constant meticulous work. Jenny is the owner and is a true artist specializing in extensions and color correction etc. She has been my stylist for years. However, I currently see Tiffany. Her work hours coordinated well with my availability. And I am not sorry she does my hair now. She too is very up on current styles, meticulous with her styling, and I LOVE the highlights she does for me. I have been around long enough to see Tiffany come out of school, apprentice with Jenny, and then build her own clientele. Tiffany is a true hair...