Caffè Nero — Restaurant in Andover

ok food is almost always at the bottom of my list -food is food - yes obviously it had to be good- but sooo many factors to a five star that come first - example great food - suck service - not the case here -let's begin- i really really dont like this phrase cuz its overused-BUT neros has that so important factor in a coffee shop- great vibe- haha really it does - music at just the right volume- comfort tunes - right now little light reggae playing -beautiful distressed old factory-eclectic furniture - arranged in little pockets for either alone or multiple customers- small book reading area ( i hope your getting a visual)cuz vibe is absolutely the correct description -next - this is always a big deal with me- a welcoming staff - one that treats you like a regular even though your not - absolutely welcoming - this is some thing that's very hard to do in a designer coffee shop ( fast delivery) no cuing of customers - or they will table service you - just so genuine- no phoniness- now the food - on the way to ordering- is this long glass case of the most insane pastries cakes - sandwiches and gooey crazy roles- just can't explain - just go and c for yourself- whats a coffee shop without- tada coffee- lol- name it they do it - even if its not on the menu- last but not least its a italian coffee shop - neros - get it-europeans know coffee- haha - must i go on - or r u on your way now !! my new thing i've started is adding to the five stars - my own rating- i decree neros -a five star zippitydooda establishment love...

update: after giving this location another chance I was absolutely disgusted. I found a hair in my yogurt (clearly not my own hair) upon opening and already eating it. the same female manager i’ve discussed in the past and others have complained about didn’t even offer me a refund before I asked for one. the company across the board clearly doesn’t care in the slightest. i’ve been coming to this location for over 5 years. the decline has been disgraceful. Never again. Don’t spend a dime here.

I’m extremely disappointed in the decline of customer service here. a couple years ago, this place had great employees, and now the service here is terribly rude. I’ve seen multiple reviews now about a middle aged dark haired employee with heavy makeup who has rolled her eyes at myself and other customers in the reviews. I don’t need to come back here again after the senseless attitude these women give their paying customers.

I can only imagine it’s a presumed “front” this woman needs to put up due to working in a town like Andover. Little does she know her attitude, as well as another mousy haired brunette employee are the reason business will slow if this goes unchecked. They seem to be more focused on loudly joking around with each-other instead of properly heating food or being respectful in the slightest. (grown...

IF you can get over serving staff touching their hair, nose, face, then your food and sniffling into the drinks as they prepare them, you may not mind the overpriced coffee and snarky service.

Pre-made vegan sandwiches and chicken salad sandwiches are in a display case with other pre-made sandwiches and looked like they had been there from the day before. The sandwiches display was enough to make your stomach turn on its own. As you wait 15 minutes in a small line for 2 coffees (having changed your mind on ordering food due to the lack of sanitary habits and the sounds of sniffing and coughing by the 2 servers), and you take in the atmosphere of waitstaff who were more interested in talking to each other about how they messed up other customers orders, you look around and get queasy. Staff there had no gloves in any food preparation activity. They repeatedly touched body parts, handled money, then prepared customer's food,

Area cleaning cloths being used by staff members were usedfor expresso and milk steaming machines then on the counters and never rinsed in between.

We wondered how it was possible that the board of health hasn't paid them a visit before and train their young staff...

This is a one and done for us. PLENTY of coffee places in a few hundred...