Western Grill Steak House — Restaurant in Andrews

Tried it does the first time yesterday and we were not impressed. The place is beautiful, and the waitress did her best and she is not in charge of the food so this was not on her. I ordered the shrimp scampi with the vegetable medley and added the salad bar. The shrimp was oily, rubbery and chewy signs that they had been over cooked and old, same thing with the rice pilaf it was hard and tasteless again a sign it was old definitely not fresh at all. The vegetables were over cooked and tasted bitter. The waitress was kind enough to substitute the rice for a baked potatoe she really did do the best she could with the poor quality of the food and drink. Even the tea lacked taste as if it was watered down. The watermelon at the salad bar tasted like onions almost as if they had been cut with the same knife, the jello tasted of the refrigerator. For the price paid it was a most disappointing experience one that will definitely not be repeated. The whole experience gave away the laziness of kitchen staff. For a steakhouse the steaks that my friends ordered were dry and chewy...

If I had a choice I would have give 0 stars. I ordered 8 ounce Ribeye that came with a side and salad bar. As you can see by the picture I included itvwas over half fat. I ask to speak to speak with the manager and another waitress came over and I showed her all the fat and she said she would see what she could do about it. I stated I would not pay 21.99 for a plate of fat. Finally she said they would take it off my bill. When we got to pay out I was charged 14.99 for a one trip salad bar and tea. I feel this situation was not handled in a very customer friendly way. I paid cash because they wanted to charge 3 % to use credit and I ask for a receipt and she said we do not give a receipt if payment is made in cash. The only reason I can see this is cash can not be traced and I’m sure they do not report cash sales. This whole experience could have been handled in a whole different manner. I will never do business here again. Just beware of the type food they serve and customer service is no where...

First time there and possibly last time going. Food was good, salad bar was good has a variation. Service was not great at all the lady got our drink order but didn’t give us menus until after sitting for a while waiting, we had an order of sweet tea but it was way too sweet so I asked for her to switch it for half sweet and half unsweet well after 5 minutes she comes and just fills the cup with unsweet tea instead, only came by once to check on us and this was close to us being done, only reason we had refills was because we too advantage that she came to give us our food and when I asked for my son to get a refill she was rude and very quick to go, I asked for 3 to go boxes and she only gave us 2, then we asked for our check and we waited forever. At the end we were over charged but they said there math was correct so we couldn’t argue it. Over all the waiters was rude and quick to leave our table but she was nice and helpful to others around us we saw and heard her with our own...