Domino's Pizza — Restaurant in Angleton

Apparently the coupons aren't as advertised. I was using the $9.99 large up to 5 topping carry out Only coupon. I ordered one large topping hand tossed pepperoni, ham, mushrooms,and extra cheese for a total of 5 toppings. No matter how I tried to use extra cheese as one of the "up to 5 toppings" , the price would not come to $9.99 before tax. I ordered the pizzas online after a phone call was made to the Angleton store About this issue. In which I was told multiple times that the additional above the $9.99 was taxes. I ordered them online. Drove approximately 22 miles to pick them up (this store doesn't deliver to my particular part of Danbury) thinking surely they can resolve this issue at the store. The man that helped me - who is also the same person I spoke with on the phone earlier - could not give me a reason as to why the pizzas weren't $9.99 before tax other than taxes, the price never comes out right or the same as what the coupons are advertised as, and the toppings. All the while becoming more irritated and rude the entire time. Not to mention unwilling to correct the problem. The total should have been $21.63 after tax The total actual was $22.45 after tax. I did not purchase the pizzas. I'm aware that is $0.82 . If I let $0.82 slide on everything I purchased, Everytime I purchased goods or services from anyone, correct me if I'm wrong. But, that would end up being a sizable amount of money over the period of a year. When I arrived at this store, a gentleman picking up his pizza ahead of me Asked if they put any parmesan cheese packets in the boxes. The man helping him (same man that "helped" me) told him they were $1.25 additional charge and produced a tiny jar/container and stated that is what they offer now. The gentleman declined. As I would have also. My main issue with all this is if this stores practice? Or Domino's pizza as a whole has taken to milking their customers? Deceiving their customers? Of smaller less noticeable amounts of money using the same "Reasoning" as the man that "helped" me both on the phone and in person?

Best...

I have always had excellent service from this Domino's. If you haven't tried Domino's Pizza in a while give it another try. Their new pizza's are great. I almost always pickup my order to save time and money. The staff has been friendly and quick to help. I have only had an issue once with an online order, and that was because my browser crashed and I wasn't sure if my order went through or not. I called and cleared everything up quickly. I probably would have given it 4 stars but I gave the extra one star to counter the one star review on here. I understand that reviewers frustration but I don't think you can rate a place overall on one area of service. The reason I would give it 4 stars is because I always have to try to figure out what coupon is going to work best for my order instead of just clicking a button that would apply the best coupon for my selection. I't becomes a time consuming process just to order dinner. #OCD You also have to be careful to make sure the items your selecting are covered by...

While the food is always great, my problem is with their customer service. Upon ordering my pasta bowl online, I selected marinara sauce. My guess is, there was a problem with the website and when I checked out, it got switched back to Alfredo sauce (which is already pre-selected for some reason). I did not know about the mistake and whenever I received my pasta bowl with Alfredo sauce, I called and asked to speak to a manager. She looked up my order and said that I had selected Alfredo sauce. I explained to her that I had selected marinara sauce whenever I was ordering. Her response was laughter (that I found very unprofessional) and she told me that I must have made a mistake while ordering and then continued to laugh. I'm sorry, but I'm never returning to this dominos again. Her response was very unprofessional and could have been handled better. I'll be going to pizza Hut from this...