Pizza Hut — Restaurant in Angleton

Well, it's been a while since I ordered from this pizza hut. I know I have to get something here in the future if I want to get everything I paid for. Please allow me to explain. I ordered two pizzas via the app, a large thin and crispy and a meat lover's pan. When I opened the thin crust box, the pizza was "disheveled" to say the least. And, when I grabbed the edge of one piece and picked it up, it pointed to the ground. Definitely not crispy. I called the store to let them know what condition the pizza was in, and was given the choice of having a replacement sent, or a credit in the system. (Note that I paid CASH for this order, so they have my money, I can't contact the bank to have the charge challenged) Then when the manager told me that they were having "humidity problems" that causes the pizzas to not be as crispy as usual. I asked her something like, so that means the pizza that they were going to send as a replacement was also going to be poor quality. I asked about this, and she said that she could slide it back in the oven but that would risk the toppings burning. So, I told her to credit my account (I may never claim it) and I said that I would get a proper pizza from Marco's. I know, you're asking at this point "why did you order from the Hut in the first place?" I have a guest that prefers them, and I'm trying to be a good host. One last thought: I was stunned at the response, and thinking how irresponsible it is to continue selling food that they KNOW is of...

My food was delivered to an RV Park where I am. It was hot and correct. Delivery was quick. But I had specific delivery instructions for the driver since I am in a RV Park. I stood outside waiting at the end of my trailer as I specified as soon as I received the message that it was on its way. I later watched the delivery driver drive all around the park except on my little road. I tried calling to tell him where I was but only found an email address for contact. I literally had to chase him down by foot to get my order. I mentioned the delivery instructions and he claimed there wasn’t any on the receipt but never gave me my copy. Not gonna blame a whole location on an...

Order is now an hour late. No way to reach the store to find out what the issue is. If pizza is going to be an hour late, why isn't there a proactive call by the store to the customer to offer an explanation?! Why do I have to call Colorado and have them relay an "urgent message" to the manager to get an explanation? Under what possible circumstances could 2 pizzas possibly take 2 hours to be delivered 2 miles away?! Other times delivery says it will take 45min - 1 hour and I get my order within 25 minutes... get it together. Waitr is...