Hy-Vee Market Grille — Restaurant in Ankeny

IF I could give them a ZERO, I would ! It's been YEARS since we have bought any meat, including chicken , at HyVee stores ! The last time we bought a family package of cut-up chicken. Got it home and my wife opened it up and it STUNK SO BAD ! ROTTEN MEAT ! Took it right back to the store. They actually had the nerve to ask us if we wanted them to replace it ! YES, with my money ! We have NOT purchased any meat there since. In fact we do NOT shop at any HyVee food stores. (Their prices are higher than those at Fareways !) Fareways has the BEST meat around too !

And while I'm on the roll,... we Did stop a month or so ago at the Altoona HyVee and decided to get a tenderloin. We took it back to the HyVee Market grill to eat. While we were sitting there eating them, the waitress finally came up to us and asked: Do we needed to pay for those sandwiches !!! Really,..? I kid you not ! Asked her what did she think we had the empty plastic bag from ? Even showed her the receipt and then told her to .... well, use your imagination as to what I wanted to tell her.. But to accuse us of thievery. And Yes, I DID contact the store too and finally got a call from the manager. She was apologetic, but I Told her we would NEVER be back again and would spread the word about their service.

Question: IF you wanted to take your favorite girl out to eat for a nice dinner, would you take her to a "Grocery store?" Neither would I. And I guessed that very few others would either as the place was deserted and...

Overpriced and not even worth it. My kids ordered the Buffalo chicken wrap and Ruben burger. The bacon was burnt to a crisp the fries were bland and soggy. My husband and I got the buffet, the rice from the Chinese section was so hard you could have broke a tooth on it and the enchilada I tried was so cold the cheese wasn't even melted. To make matters worse my husband got the gelato and it had a piece of plastic the size of a dime in it! We reported it assuming it was a piece off the wrapping and wanting to make sure that no one else got a piece and possibly choked on it. Especially since a little girl and her mother were just there buying some. The response we received was not to worry about it because it was not from the wrapper it was just a stray piece of plastic that must have flown in there. That actually made it worse as we were both physically ill (literally) after hearing that and wondering what else might be just "flying into" the food we had just eaten. They did not offer to discount our food at all and their thinly veiled apology was horrendous coupled with there attitude about how it wasn't Gross or unsanitary at all and we were over reacting. I don't know if they just assumed we were trying to get a free meal because we were dressed down having just came from fishing or what, but you shouldn't judge a book by its cover. I am a nurse and my husband a manager. Both of us are well versed in customer service, something they obviously know...

My wife and I have been going to one on 86th for awhile and have enjoyed it very much. So once this location opened up closer to home we were more than happy to go. The first time we went was with some friends and we had a pretty decent experience. Though tonights visit wasn't the greatest.

Tonight we decided we were going to order some steaks. I did the top sirloin and the wife did the fillet (each got a sweet Potatoe with it, then the wife got asparagus and I the mac and cheese). Being that she is pregnant she ordered her fillet well done, as did I. What we got was completely uneditible.

Both her fillet and my top sirloin were charred and burnt beyond belief. We each took a bite thinking maybe the steak would still be good but all you could taste was ash. There was no seasoning or anything added to the steak other than a small slice of butter that just got absorbed because the meat was so dry. The side dishes were good though.

We let our waitress know (she was nice about everything, as well as both of the managers walking the floor) and we were told we could pick something else (I didn't, but the wife picked out the portobello sandwich without the bun) and that didn't even taste right.

In the end they comped our bill and we only had to pay for our drinks, even though we did offer to pay for everything...