Silk Elephant — Restaurant in Ankeny

Allow me to start by saying, if i could give them a -3 Stars i would. This is one of the WORST places based off of customer service experience I've ever had. If you make a complaint about the food, they will take it PERSONALLY!!! Buyer be ware! Today we really took a chance on a new place, what a mistake. Upon ordering the food, i shared my dislike for the food. That seemed to be the wrong thing to do. However, the waitress was nice enough to bring another dish out to meet my demands. After trying it, (one bite) i requested that she take the food away due to my dislike for it. My partner did enjoy her food, but little did we know, i had upset the waitress with my honest feedback about the food. While my partner excused herself and walked to the restroom, the server brought the ticket. I asked, do we have to leave now? She said know but thought we were ready to go Lol. Keep in mind, we haven’t spent a full 20 minutes and it was only two tables in the entire restaurant. But i can take a hint. I check the ticket and saw that we were still being charged for the food i didn’t enjoy. She told us we had to pay for it due to me not expressing AGAIN that i didn’t like the food. She was not at any point disrespectful to us but did not seem to care at all about our dining experience or express any desire to change it. So here’s my advice, if you know what you want and are sure about it, then this is the place for you. If you're like me, a picky eater please don't go here. This place isn’t interested in anyone like us. She did give us a 10% discount and said she could not help anymore due to the fact that she didn't know i did not like the food. Its unfortunate because its such a beautiful place but the service just doesn't hold up. Btw we tipped her anyways because we do understand that people make a living this way. We will not be going back and we are asking everyone who works with us to...

Went here today for lunch. They close at 2. We arrived at 1:20 and was asked if we would be able to finish our food by 2pm. I said sure thinking to myself it would depend on how fast they brought our food as the only other time I ate there the service slow and terrible but I like the food. Our third person, who was parking the car arrived as soon as we were sat. We already knew what we wanted to order. Our third person stated they didn’t want to be rushed eating. We said fine we said we will just order to go. 15 minutes later our waitress came over finally, while the waiter who sat use started to serve a table of at least 6 people. We asked her if we could order to go seen the kitchen was closing soon. She said sure and asked what we wanted. As soon as I said I wanted soup she then stated she would have to speak to the manager if she can do a to go order since we were sitting at a table. Not sure what happened in the 30 second from ordering soup, that we could order to go and now we couldn’t. As we got up and left the table there was still being served food. I would like to know if you have them the 15-20 minutes to scarf down their food before kicking them out or were they allowed to stay and enjoy their meal? I work food service I really try not to go to a restaurant that close to close. However if you had better service we could have at least gotten it to go. You close at 2 but you should say the kitchen is closed at 1:30. We went down the road, spent around $70 and tipped about 30%. I won’t be back nor will one of the other persons I was with. I know one will because she doesn’t like to drive and you are close and convenient. There are far too many better Thai places for me to bother with the rudeness...

I tried Silk Elephant for dinner recently and was very impressed! It’s completely on the other side of town for me so I’ve been dragging my feet to try it. My husband and I are huge avocado curry fans at Cool Basil in WDM but rarely get out that way. I have to say if you are also a fan but are in Ankeny this is pretty spot on. We got the veggie version and it was packed full of all kinds of veggies and plenty of avocado. They did not skimp. There was enough for me to make 3 meals out of it with making myself additional rice.

We also ordered the egg rolls and peanut noodles. The egg rolls were amazing. The sauce that came with was perfect. I’m not sure if it was specifically a sweet and sour sauce or some other sauce but it was amazing.

My only teeny tiny complaint is with the peanut noodles. There was not enough peanut sauce to cover the noodles. The noodles underneath were sauce less and the sauce on top was already stuck to the noodles and could not be mixed. If I were dining in house I’d have just asked for more. If you plan to order a noodle dish to go I’d ask for extra sauce on the side just to be safe.

Please excuse the photos as I was mostly through eating when I remembered to take them. They aren’t super pretty but I promise the food was delicious.

10/10 would recommend this place to everyone. They also do a really good job accommodating allergies. I have an egg allergy and was easily any to check a box that said no egg on the online order form to exclude it from our meals. Please check out this place if you love Thai food and are in the...