Domino's Pizza — Restaurant in Annapolis

Throughout 2022 and so far in 2023, we have had nothing but amazing experiences here. I have to update my review. Great pizza and employees! Often have awesome specials for pickup.

My previous 1 star review from a few years ago:

1. Ordered at 11PM; said 20min for delivery. An hour later, no pizza. Called and put on hold while they checked with the driver. 10min later, still on hold. Called back and they pick up immediately. I was told the pizza would arrive in 10min. 1.5hrs after placing the order, an ice cold, congealed and disgusting pizza arrived. It was not the pizza we ordered. I called the store and immediately after and said “I received an incorrect order” the guy said “ok, please hold” and put me on hold for 10min again. I called back 3 times - no answer. Now the store has closed and nobody will pick up. I couldn’t make up an experience this bad if I tried.

2. Ordered pizza. Over an hour later, never came. Called the store - they said the driver tried calling us 7 times and wasn’t able to reach us. Had no missed calls or voicemails. The guy hung up on us when we asked if we could pick up the order. Called back, the guy told us the driver was unable to find the house on GPS (we live

Very disappointed with customer service last night. I ordered a pizza to be delivered 15 minutes before they closed. I got a call about 5 minutes later from a man telling me, and I quote, “Our Drivers are out on other deliveries right now and won’t be back before we close so do you want to carry out or cancel your order.” I pointed out that I had ordered in plenty of time before they closed and it was not my fault that they didn’t have anyone in store at that moment. I was then told if I wanted my order it would be an hour before I got it in a very rude manner. I told them I still wanted my order DELIVERED like I had placed it, and I would wait the hour. The food came within the next 20 minutes after that call, showing me it wasn’t going to take an hour. They simply told me that in hopes I would change my mind and they wouldn’t have to DO THEIR JOB. I am not happy AT ALL with how that situation was handled and I got no apology or compensation for how rudely I was treated. The food is always good, I order from here often. But never once have I been given the ultimatum of two choices, and neither being the thing I PAID FOR....

After a long day on the water, we didn’t feel like cooking dinner & decided to order a pizza from Domino's Pizza on Bay Ridge Road, Annapolis. We were told ~25 minutes for delivery, and after cutting some slack in case they were busy, called an hour later for a status check – only to be told it was delivered 45 minutes earlier. The doorbell never rang, there was no knock on the door – no indication of delivery. Upon opening my front door, I found our pizza, cold & with ants crawling over it.

I asked to talk to the manager & waited another 10 minutes before the driver got on the line & claimed he had dashcam video of me accepting the pizza. When I called out the dashcam video as a lie, he eventually claimed they are not allowed to ring the doorbell or knock on doors because customers don’t like that. I also asked him to describe the house he delivered to, and he noted a front porch that had two chairs on it – which we do not have.

I don’t appreciate being called a liar & I don’t appreciate being lied to. This store will never get another...