Pizza Boli's — Restaurant in Annapolis

After placing an online order, I was dissatisfied with the food. I only requested a refund for my food that I was going to eat not my entire order. Having just undergone surgery, I was physically unable to return the order myself. I contacted the restaurant and explained my circumstances. A staff member—whose name begins with “M”—assured me that a driver could retrieve the order and that she would consult her manager on how to proceed with a refund.

To prevent any confusion, I arranged for a friend to drive me to the restaurant in person, despite being hunched over, walking with a medical walker, and in visible pain. I spoke with “M” and was issued a cash refund. At that point, the matter should have been resolved.

Instead, as I sat in my car preparing to leave, another employee, Cashew, came outside and confronted me. She demanded that I return the cash so she could process a refund through my card, stating that “the cameras were watching.” I explained that I had already received the refund properly and did not wish to continue the discussion. Nevertheless, I was pressured further in a way that felt accusatory, harassing, and degrading.

This behavior was completely unacceptable. I was treated as though I were dishonest or attempting to commit fraud, when in reality I had followed every instruction provided by your staff. To be subjected to this harassment, especially in the midst of recovering from surgery, was both emotionally distressing and physically exhausting. I left feeling stereotyped, judged, and utterly disrespected.

I expect an immediate written acknowledgment of this complaint, along with a clear explanation of what actions will be taken to address the behavior of the staff involved. Should I not receive a timely and satisfactory response, I will have no choice but to escalate this matter further, including but not limited to: • Filing a complaint with your corporate headquarters and regional management • Reporting the incident to the Better Business Bureau • Consulting with legal counsel regarding harassment and discriminatory treatment

No customer—especially one in a vulnerable medical state—should ever endure such treatment. I strongly urge your management team to take this matter seriously, both for accountability and to prevent future customers from...

I was traveling through Maryland for vacation and did a quick search for halal food options—and came across Pizza Boli’s in Annapolis. Even though the overall rating was around 3.4, I figured I’d give it a try since I wanted something quick and easy. Glad I did.

There was a young lady at the counter originally from Lahore, Pakistan, who was super friendly and helpful. She explained which items were halal (turns out all the meats are!), which made it much easier for me to just relax and enjoy a good meal without worrying.

Now, to set expectations—this isn’t New York-style pizza, and I didn’t expect it to be. But for a quick, satisfying bite, it hit the spot. The pizza was solid, and I was especially happy to find halal pepperoni—something I don’t come across often while traveling. The pepperoni was more of a sprinkle than a layer, but still, it was nice to have. I would’ve liked a bit more, but that’s just personal preference.

The wings were a pleasant surprise. Unlike the heavily breaded ones you often find from restaurant suppliers, these had a more authentic feel to them. Fully cooked through (which isn’t always the case with wings in general!), and the sweet-spicy sauce was decent. Not anything mind-blowing, but definitely enjoyable.

The only hiccup in the experience was with an outdated coupon. We saw a flyer right there advertising a large pie for $11.99, but the cashier said it was no longer valid. She didn’t honor it, and there wasn’t an updated price shown either. It wasn’t a big deal in the end, but it was a bit of a letdown considering it was clearly displayed.

Overall, I was happy to find a halal pizza spot while on the road. If you’re passing through the area and looking for something quick, comforting, and halal—this place is a...

This was my first visit to Pizza Boli's. I was getting takeout that my brother had ordered and paid for online. However when I arrived I was told that it was not paid for so I paid with my credit card. When I returned home I found that my brother's card had indeed been charged as well as mine. We called the next day and we were informed the manager would call us back that night. When he did call back he stated that he credited my brothers card the money and only charged mine. We informed him that we wanted my card refunded and not my brothers. He said "Oh well I already did it so you can just pay each other. I am keeping the money from the credit card used in the store because we need to get paid" When I stated that he should have asked us first who needed the refund he told me "Well this is your fault. You should have called your brother when you heard that it wasn't paid for" WOW!!! What kind of customer service is this!! The pizza was mediocre and due to the resolution that presented by the manager of this restaurant for THEIR error I will...