Arby's — Restaurant in Appleton

Stopped here for a couple roast beef's on Sunday, I took note of the time (12:03 PM) as I was stuck waiting at the window after paying for a solid 10+ minutes, it was 12:14 on the dot when we pulled away. The cashier (young girl, brown hair) "accidentally closed the drawer" after we handed her a $10 and a quarter for a $6.25 order. After 5-6 minutes, we knocked on the window and asked if we could get our change back, very nicely..at which point the cashier told us about closing the drawer and said she was looking for the manager. We laughed, totally fine. The manager was sitting out in her car, few minutes later the cashier went out to get her..manager comes in (and left her car door wide open in the rain) to open the drawer for the cashier.

The cashier then very rudely slapped $4 into my drivers hand and said "HERE" (we were both very nice and patient, we weren't at all rude or shovey when asking for our change, just wondering what was going on). She grabbed the bag, which had been sitting within view the entire time and may as well have just thrown it at us, didn't say a word. No apology for our sitting there for nearly 15 minutes total, no have a nice day, no thank you, not even a simple "here you go". Extremely rude..over her own mistake and frustration. She clearly did not want to be working, and the manager wasn't even in the store...her car door was still sitting wide open in the rain as we drove away...with a line of 4 cars behind us. I even took a picture of the open door and line because I had never seen such a thing happen at a fast food restaurant. I don't want to embarass the manager or plaster her car on the internet, but I do have it if anyone would like to see it.

To top it all off the sandwiches were both ice cold and quite nasty. Was a regular, will never stop at this location ever again and will be taking a long break from...

I waited 15min. At the drive thru speaker before being aknowledged. Just as I was about to pull off someone finally greeted me!(I wish I would've just left!) I was being patient thinking maybe 1 or 2 ppl were working. I ordered the new garlic steak sandwich along with the rest of my family's order. First of all we get to the window and the bag of food is handed to us and we are still waiting for two drinks?( Mind you I see now that there at at least 4-5 people working..what was taking sooo long?!) While we are waiting my fiance looks thru the bag to make sure we have everything and sees that my sandwich was missing. I had to wave down a worker thru the window and I let him know I was missing my sandwich. He apologized and went and grabbed it. Even after that...we Still had to wait like 10 more minutes just for two sodas!? Not sure what the issue was there? Finally we get home and I am starving and excited to try this new sandwich that looks phenomenal on the screen! I open it up and it looked pathetic! Completely different bun than what was pictured, less meat on it than a regular roast beef, a tiny spot of the garlic sauce and what is that...one maybe two little chucks of onion tanglers??? The taste was horrible and it was so small that it left me still hungry. Overall poor...

Would give 0 stars if I could. Eaten here 3 times. Got food poisoning the first time, 2nd visit the store and bathroom was disgusting yet there were no customers but us and the employees were just standing around chatting plus our au jus cups were barely filled (not even a quarter full) and we were charged for extra. 3rd time a young employee asked the manager about a discount a customer requested. The employee was answered in a very condescending way and loud enough for the entire place to hear. Our order was wrong and instead of remaking it, we were given the missing ingredients (cheese and bacon) cold. They are supposed come HEATED in the wrap. Will never step foot in here again. This place has given me reason to thin twice before eating at another...