Subway — Restaurant in Appomattox

I frequently order curbside pick up because I have 3 kids and hate holding up the line ordering 4-5 subs at a time. So this past Monday night I ordered curbside, 4 subs, 6 cookies, and 4 drinks. Order is always placed in the app and allows you to take off what you don't want or add what you do want. This order I had 2 of the exact same subs, and then 2 others that were different. I pickup the order and get it home about 15 mins later only to realize that ALL 4 SUBS WERE MADE WRONG. I had a chicken bacon ranch with just chicken and bacon. No cheese, no ranch, but had onion. I had a turkey and cheese that was only supposed to be just turkey and cheese but instead it had green peppers, ranch, onion, and the wrong cheese. My last two subs that were supposed to be identical chicken bacon ranch had no lettuce, no ranch, no cheese, no pepper. The only thing on these 2 subs were chicken, bacon, and onion. I decided I'd call Subway to ask if they'd remake the subs and I'd bring the wrong ones back just so they could see they were all made incorrectly. I called 8 times, literally 8 times over the course of 25 mins and never got an answer. Obviously frustrated, we decided to drive out there because we needed our money back. At this point, I decided I wasn't going to allow them to remake the subs and ordered elsewhere. We pull into Subway, 1 car in the parking lot, 2 people in line, yet no employees seen anywhere. There were no employees behind the counter, literally nowhere in sight. My husband took our food in and a couple mins later 2 employees come out from the back. He tells the female our problem and she says " I made those subs exactly right". He said "I wouldn't be here if these subs were right". After some back and forth between them, the male employee calls the owner because the 3 employees there (including one that called himself the manager) didn't know how to do a refund. The "manager" then made this comment "is this going to come out of our paychecks" while my husband was waiting for the refund to be processed. Completely unnecessary. The female employee made all 4 of our subs wrong and the "manager" is blaming us for asking for a refund. Don't forget they wouldn't even pick up the phone. Fast forward 30 mins later, we are finally leaving with a voided ticket. Pretty pathetic, isn't it? Bottom line.. Subway needs to hire better employees. My toddler could follow directions better than the female who made our subs. "Managers" should be able to do everything in the store with their eyes closed. Employees should pick up the phone when it rings and be waiting behind the counter to fix a sub when people walk in. Needless to say, I won't be ordering from here anytime soon. If/when I do again, I won't do curbside pickup and hopefully, all new employees...

My wife and I were traveling and decided that this would be a quick lunch. Wrong! When we arrived there were 3 people in line. The first two were handled as usual. To set the stage, three people were working: a man was taking the order, a lady was adding the toppings and a lady was working on to go orders. When it was our turn he took my wife's order and her sandwich moved down the line. He then got busy with the cash register. Following that he just disappeared. BTW: I was the only person in line. My wife's sandwich was sitting by the register as I just stood there. He reappeared but made no move to even address my presence. Finally after several minutes he told me that he would be right back. All the while the other two ladies were busy with the to go orders. Finally he reappeared again and ask me what I wanted. He made my sandwich. When it came time to pay he gave me my total, I inserted my card and he left. I stood there fir a while and finally asked one of the ladies if I was good to go. They checked and said yes. I took my sandwich and left - never to return. I'm not sure what his issue was but we experienced most likely the worst customer service...

Mobile ordered dinner this evening. WORST decision I’ve ever made. The subs were cut incorrectly and slapped with toppings. None of my subs were wrapped correctly and they all were DRENCHED in an ungodly amount of mayonnaise and oil. When I called the employee states your subs were made a bit ago the longer they sit the more they deteriorate. Mind you I got there 7 mins after I was alerted they were ready. Spoke with manager who states she’s not allowed to authorize “remake”. She said to keep the sandwich overnight and bring back in the morning and the “actual” manager can help assist. Will NOT be back. Nasty attitudes and how brilliant do you have to be to make a sandwich correctly?! I really wish this place would go out of business entirely… they’res always issues with this location especially with the...