IHOP — Restaurant in Arlington

If I could give negative stars I would. It took 5 minutes for anyone to even come to the front to great us and seat us. We got sat next to a family who was allowing their child to literally climb over the table dividers and play with the sugar packets on the near by tables. The one older female manager did not ask him to stop or tell the family to ask him to stop. Nope. The management allowed the child to literally keep climbing over the table dividers and just kept coaxing him instead of trying to ask him to sit down. When I told the server they may want to throw out the silverware the child stepped on they looked at me like I was crazy. Once we got our food after 20 minutes of ordering in a very dead store it took another 15 for someone to bring our check and it wasnt even our server. Nope. The older female manager came by and asked if we needed anything we stated we were waiting for our check since our plates were absent of food and at the edge of the table. "Oh I'm sorry I didnt realize yall were waiting..." when I informed the manager of the child being on the tables with his shoes she stated "yes, I'm going to get some bleach and clean it off." I have worked in the food industry for years and bleach is not safe for areas where food could touch and be eaten. NEVER...

This location has the worst take out service of any restaurant I've ever been in and I travel and eat out often. I called to place an order to go. I was immediately placed on hold. After 10 minutes I hung up and called back, however no one picked up the phone and after 30 or so rings I hung up again. I drove down to the IHOP to place my order. I waited 5 minutes and finally someone cane to the front and asked if I had been helped. I have my order and was told it would take about 20 minutes. I sat and waited for nearly 1 hour. I watched customers come in be seated finish their meals and leave all the while being told that my order which was 3 orders 2x2x2 was being bagged and would be out in just a minute.

When I received the food the eggs and sausages were cold, for 3 orders of pancakes that came with the meal I got 2 syrup packets no butter and the pancakes were cold also. Ridiculous as this order is something that is ordered by lots of people. The attitude of the people attending the front was one of complete indifference to the fact that it wasn't that busy and yet it took over an hour to provide me the order. Horrible service..... I suggest you find another place to have breakfast.

I would have given no stars if it was...

I came here two days ago in the evening and only three cars outside so that was good for us. When we come inside, there is no one to be seen. A customer was impatiently waiting and upset saying she just wanted to buy a gift card and nobody bothers to check the front for service. We sat down in the front and took another three minutes until a man came to greet her and didn't acknowledge our presence. Two minutes later a young waitress came over and gave us a booth. Our food came very quickly. I ordered pancakes with sausage patties. My patties were not completely cooked so I had to ask another Waiter to please ask the Cook to cook it longer because I couldn't find our waitress. The Waiter that took my patties to the Cook didn't waste anytime on his phone. He'd walk over to an empty corner of the restaurant and get right to his phone usage. After ten minutes I asked my husband to ask ANYONE if the patties were ready ☹️. This is just so upsetting. Why get a Waitress/Waiter job if you're not going to treat your customers with great service and respect? For the tips? WELL EARN THEM☹️! MANAGEMENT: PLEASE RETRAIN YOUR STAFF Rule #1 Be ready to smile and greet Rule #2 Be attentive to customers needs Rule #3 Don't be...