Cosmo Nail Bar — Local services in Arlington

I have been coming to Cosmo Nail Bar for about 3 years now (Moved from Florida) and it is the second time I get terrible service. I initially went in for a pedicure on Thursday. I think the lady that provided the service was in a rush and immediately released me. She initially stated to wait 5 minutes for the toes to dry but I waited exactly 12 minutes. I put my shoes on, and left the facility. As soon as I got home I checked my toes and the polish was all messed up. I quickly gave them a call and the gentleman (extremely nice) said I could go back on Friday. I went back on Friday and Saturday and they were extremely busy. ( Mother's day weekend) so I told him if I could go in on Monday, and he said yes. I went it today Monday 5/13 around 1:55pm. I was greeted by a young lady who was extremely professional and helped me match my nail polish color. She walked me back to a chair and a lady came over a little after. When the lady arrived she looked extremely annoyed and asked me why I was there. I told her the story and she immediately answered this was my fault and I should have not put my shoe on. I told her the story and explained to her I was released immediately and that the lady had said they were dry. She rolled her eyes and started banging on the tub for me to put my feet up. I told her it was not my fault she was upset and she didn't say anything. She painted 3-4 nails and I told her, I could see another toe that was messed up. She started painting that toe, but you could tell she was just extremely annoyed. Upon completion she said I was done. I asked if I could get the disposable flip flop, and she said No, just put your sandal on. I said no, they are going to get messed up again and I don't want that to happen. She started putting the flip flops on and they were put on incorrectly, I let that pass and went on to put my feet under the light. I asked her what her name was and she refused to tell me her name. She said "you don't need to know my name". A lady was passing by so I asked her who was the lady in the long polka dot dress and she said her name is Tina.

Tina was extremely unprofessional and rude, and I don't think I will ever be back.

Picture of the redone shows the toe was not painted correctly. But I was over the service so I didn't bother to say anything again.

If I had a choice I would give them 0 stars.

The other photo shows how bad my previous gel manicure was. That manicure was done in early March and that was actually the second attempt they did trying to fix it. Lady fixed all of my nails twice. But she was in a rush, so they turned out worst then the...

I've been going here a few months now. The place is huge, nicely decorated, has free drinks, & its right by my house. My issue is that the service isn't consistent and they do nothing to accommodate you when you complain. On one visit a tech started cutting my real nails off assuming they were fake. Now I have to get tips of which keep breaking before it's even time for a fill. I've had my nails done there twice in two weeks time because I absolutely hated the shape/total look of my nails. Tech flat out ignored what I asked for and clearly rushed doing my nails. I went back the next week saying Im back so soon because the last tech did a horrible job. You'd think they'd put their most skilled tech on my nails this time, right? Wrong! I got someone who can't do nails again! My nails were lumpy, shaped funny, crooked. Worst I've ever seen. I had to go back and ask for the worst nail to be fixed. Why did they have the same tech fix my nail? She messed it up and thought it was fine, so why send her to fix my nails? Btw she didn't fix it, made it look better, but didn't fix it. I was leaving on vacation that day and didn't have time for much else. I would've kept the nails I had if I knew they'd turn out worse. I'm going back to my old shop. Farther from me and the wait is long but at least I won't have the newbie on my nails. There's a few seasoned techs I've seen do great work there, so if I go back my nails can only be touched by them. It's more expensive to go here, but I thought the service would match the price. As a customer I shouldn't have to worry about the skill level of...

Worse place to relax and get your nails done having a little drink not worth the price. After booking an appointment I was told there was one who could fo my nails. Then when someone was available they weren't able to execute any basic nail styles and I was told I was only able to do a short length. My tech the whole time had an attitude and made me feel every unwelcomed. When it was time to get my feet done the girl was very friendly and didn't rough handle my feet the way the nail tech did. Before leaving I told the Manger and tech my nail was comming off and was told to see my mail tech to fix it. When I showed him he smacked his teeth and tossed my hand like it was my fault. Like that the designs and nails were coming loose and I had just gotten them done. Mind you I only get gel polish and i'm used to getting very extravagant nail. And had to leave with a to vary basic design then the next day when I woke up. The nails I had told them about were broken off. And all of the years of getting my nails done. I have never had a nail break off the next morning. So I called and I spoke with someone. I call and spoke to someone about getting. My nails fixed and when I got there the same tech started working on my nails grab my hand with an attitude and flung it again. So I ended up getting a new Lopsided nail on my right hand and he just stamped a new sticker on top of the old sticker on my left hand. I ended up spending a $130 on basic nails. Because I was told hes unable to do French nails. I will never go there again. I'll stick to my...