Sesame House — Restaurant in Arlington

I am outraged right now!! I have been a customer for several years with this establishment and as of today I will no longer order anything nor eat at this restaurant. An unauthorized tip was taken out of my bank account and once I realized it I immediately called the manager. First off, he asked why did I not want to tip the driver. Second, he incorrectly tried to say it was for the two drinks I ordered regardless to what I said to dispute it. I'm outraged because he told me it's not a his problem but a my problem. I NEVER added a tip to my order I placed online and I called the restaurant to add the 2 drinks and was given my adjusted total to pay. The manager refused to accept acknowledgement of their mistake but clearly doesn't know that's fraud to take extra money through an unauthorized tip by the customer. He wasn't trying to listen to my grievance but to disrespect me by saying it's not his problem but mine, I can't and will not accept that! You steal my money then turn around and insult me. I will never spend money with your establishment and already notified my bank...

I wanted to like this place, it has some good points but overall it just wasn't a good experience for me; reasons below.

Pros: Cashew chicken was good. Potstickers tasted good. Portions were great. Cost to volume of food was great.

Cons: Literally less than 5 min away yet it took over an hour for my delivery. Food was just warm, clearly had been the car for awhile. Fried rice tasted weird, not sure if it tasted old or what cant really tell. For some reason instead of using a online credit card payment they have the driver run your card in person, a bit annoying and I have to physically have any card I want to use so I couldn't use my online visa gift card like I wanted. No way to specify your sides or "choosible" parts of your order other than hoping they read a comment and hoping you actually select the right thing.

Overall Most of my issues boiled down to the delivery portion of the restaurant so I think this place would be great as a sit down or a take out place but I wont be ordering delivery...

I had have been getting American style Chinese food from here for almost 30 yrs . The food has always been consistently good. Highlights include, spring rolls (shrimp and lightly pickled cabbage and carrots). But not the egg rolls. Both wonton(filled with ground pork and seasoning), and the hot and sour soup. Moo goo Gai pan. Tender pieces of chicken breast,tossed in a light sauce with celery, carrots, garlic, and water chestnuts. Try it with some fresh lemon juice. Also any version of mu shu. 5 Chinese "tortillas, and a generous amount of mu shu meat with lots of mushrooms, carrots, onions, and celery. Honestly nothing bad on the menu. Food and ingredients are always fresh, and generous. Also their delivery staff are top notch. Occasionally your order may take a bit longer than you expect. But that is because this place is so popular for delivery, and they only have a limited kitchen and delivery staff. With that said, the wait...