A friend a I came here 3 times in one week. The first 2 visits were a good (not great) experience. The 3rd and final visit is what drove me to post this review. We ordered 2 coffees mine black and his room for cream and sugar. When the coffees arrived his had the cream and sugar already added. Which was weird because every other coffeehouse I've been to dosent do that they leave a little room at the top so you can add as much or as little as you like. The servers walked off and we discussed how that was just odd. We both sipped our coffees at the same time they were barely lukewarm. I wanted to leave immediately because if you flaunt you're a coffeehouse, coffee should be a breeze for every employee. The waitress eventually came back to the table and asked my friend only if everything was okay. He told her his complaint and she scooped up his coffee and hurried off to the coffee area to get him what I believed was a fresh cup. She never looked at me, never asked if my coffee was ok, I got no acknowledgement whatsoever. When she returned with his "fresh" coffee was when she finally acknowledged my presence asking if I was ok I told her my coffee was cold she picked it up and came back with it in less than 45 seconds. If you drink coffee like I do you know certain things about coffee, one of the first things you notice is when cold coffee is microwaved it becomes extremely bitter. My coffee and his coffee were so bitter we couldn't drink it. No more than 1 minute and 30 seconds had passed. I got up and went to the front counter and asked for our check. She didn't ask if everything was ok or was something wrong, she just charged me $5.89 for 2 cups of undrinkable coffee. I was offended, I feel robbed. I don't believe I should have been charged for a food item I couldn't ingest. If this is how they make and serve coffee I can't imagine what they do to their food products. *On a personal note the young female that served us really needs to be taught how to treat paying customers. I don't know if she had a personal problem with me maybe how I look, or carried myself, but I took her attitude towards me to be offensive and very uninviting almost as if she dismissed me as soon as I walked in the door. And to charge me for the coffee was just unacceptable.