Hardee’s — Restaurant in Asheboro

I went to this location on 2/20/25. The lady at the drive through asked me if I would like to try the super bacon biscuit combo so I said sure. She then proceeds to tell me that they are out of the fried eggs and asked if I would be ok substituting a folded egg instead; not a problem. The problem came in when she up charged me an additional fee to substitute the fried egg for the folded egg. Since y'all did not have product in stock to produce the meal that was recommended to me by your employee to start with, why would you think it to be ok to up charge me to substitute something to no fault of my own. When I inquired about the additional charge the lady proceeds to try and explain to me that she had to charge for the egg. THE PRICE OF THE EGG IS INCLUDED WHEN I PAY FOR THE BISCUIT! That would be like selling me a bacon, egg, and cheese biscuit for $X amount of dollars and then charging me an additional $X for the bacon, $X for the cheese, and $X for the egg! So I told her to cancel my order at which point I received a little bit of attitude. When I called the phone was answered by a gentleman and when I requested to speak with a manager he said "yes?" Instead of saying "my name is so and so and I am the manager, how could I help you" or "this is the manager, how may I help" etc etc I am left hanging to just assume that maybe I am speaking to management. I proceed to explain to him what had happened and he did say he would instruct that particular employee on how to properly ring things up when y'all run out of food and have to make a substitution, however, he did not offer for me to come back and have them remake my meal at the right price and did not offer to rectify the situation in any way. Hell, he didn't even...

On 2/23/2017 I visited your location using the drive thru, Supervisor Nicole and her cashier were awful towards me and my girlfriend, i asked for fresh food it wasn't. We pulled up the 1st thing i noticed was the Supervisor slammed the drinks down on the counter opened the window and said the total took the 💳 just handed the bag out the window, when asked for ketchup she pointed down at the bag and said "it's in the bag" and slammed the window and walked off, Nicole didn't greet, smile her demeanor was disgusting. When we went in to ask for fresh food🍟🍔 the cashier literally argued the fact that the food was fresh when we received it, than she ran over to Nicole to tell her like a child(smh) 😐😒😤 Nicole told her to have the food remade. When the cashier told the cook to make fresh sandwiches he came from his station looked @us and asked her what's wrong with it, than rolled his eyes than threw the old sandwiches in the trash. The cashier continued to take orders and didn't even bother to get our food when it was ready til Nicole asked her bout it which ended up making us wait almost 20 minutes before we received our new food which was not hot🔥 b.t.w. I've experienced all kinds of jacked up services n the past but this 1 here takes...

I placed my order at the drive thru, as soon as I pull around to the window the guy is asking me what I ordered - something about did I order ham which I didn’t, which I found strange considering I’m the only one in line but thought maybe he’s had a long day. I was told to pull up so they could finish cooking the food, which I didn’t mind I’d rather have fresh food even if that means waiting a little longer. We had a decent size order it was 3 combos. 3 burgers, 3 fries and 3 drinks. Waited 20 minutes for them to bring us fries that were so cold they were nasty and just tasted like stale cold grease. The burgers were also cold, sloppy and poorly put together. Drinks were melted down. To pay that much for 3 combos and not even be able to eat it is ridiculous. And the whole reason they had me pull up was so they could make the food fresh and we can’t even eat it. This Hardee’s is always pretty bad that’s why they’re always dead but I try to give them the benefit of the doubt but today I had to write a review the employees or manager someone is obviously running this place into the ground. I’ve worked in fast food in my younger days and I’d never serve food I wouldn’t eat myself this is just pure laziness. Come...