Bojangles — Restaurant in Asheville

I did not enjoy the AI interface employed for ordering through the drive-thru. It was difficult to make it understand that we had questions and that the order was incorrect. We were referred to the window for more assistance. The service person at the window seemed defensive when I said I didn't like the AI interface and had an uncooperative attitude. Apparently customer service was not part of her training. She seemed very put out that we had questions.

The two items we got for lunch were incredibly expensive. I understand that most prices have gone up, but I rarely get sticker shock like this. I can sit down at my favorite Mexican restaurant and get a meal and a beer for less than what I ordered at Bojangles #1355.

Then the food.

I have never in my life had food this salty. The fries were double dunked in salt and the chicken and rice bowl made nearly inedible by the amount of sodium added. You can always add salt if you want it, you can't take it off. The chicken strips were over cooked and much smaller than previous visits to the restaurant and again the amount of salt was pretty disgusting. Also there was no honey mustard sauce which was requested. That might have helped make it edible.

Chalk this one up to life experiences. I won't go back.

The Dr....

Couldn’t get food if I wanted it. Robot at the drive through works sometimes, others it just sits there like a robot. Some kind of new crack head working the window at night who opens it with glossy eyes to let you know they have nothing prepared. Which I wasn’t surprised about after seeing him. Ended up going to Arby’s and was served food in a timely manner and it was super good! I recommend going next door to the Arby’s if you’re thinking about going to this location. The girl in the drive thru with glasses is pretty much the only thing this location has left going for it. She’s extremely nice and attentive. Unfortunately that’s not enough to keep me coming back to spend my money and as someone who literally lives next door I will not be visiting this location until it finds new management.

It’s been months, almost a year, decided to come back and see how things are, the AI taking your orders is retarded and slow, and tries to upsell you on everything. Went through the drive thru, took 20 minutes to get food. Seems like this is the same depressing hole in the side of the road it...

Until someone changes the management and re-trains the staff, this location will perform poorly. We were traveling through and stopped for dinner. The cashier was poorly trained & had a bit of an attitude . The manager came over because the cashier was struggling. Food took over 12 minutes to get and another family had been waiting even longer for their food. The manager came over to my husband and the other family and made excuses for what was going on then said, “It’s a lot harder to find good help at night. The day is not any issue but the nights are tough.” We were appalled with the fact that he said that! He threw his people under the bus (even if he thought it, he shouldn't say it out loud). It’s a training issue. At the peak of everything going on, the manager stepped out of the restaurant for a few minutes, leaving his staff to fend for themselves. He left a sinking ship. The food was old and overcooked.

I hate to see a place not do well. I hope they can get it together before they lose all of...