Krystal — Restaurant in Athens-Clarke County Unified Government

This is one of the worst Krystals I have ever been to! After trying to order from the outdoor menu without any acknowledgment—no "please wait," nothing—I went inside. I stood at the counter making eye contact with the staff, yet no one bothered to speak to me. I waited five minutes, and still, no one communicated with me. When a white man entered and experienced the same lack of service, it became clear this isn't a racial issue; it’s a fundamental problem with poor service.

This has happened repeatedly at this location, whether it's day or night. The owners need to take action and replace the current staff with people who actually want to work. It's 3:15 PM on April 28, 2025, and this ongoing poor service cannot be ignored any longer. I am going to contact the owners and involve the news because this is completely unacceptable in our neighborhood. If no one speaks out, nothing will ever change. The manager, who has been with the company for a long time, must be held accountable for this...

I'm so conflicted on this review. I pulled up to the drive thru, and my order was taken quickly and I was told to pull around to the window. As I pull around the building I notice the car that was in front of me was pulling away. They couldn't have been at the window for more than 15 seconds. I pull up to the window, the cashier confirmed my order, handed me my drink and took payment. Immediately following handing my card back, she handed my a bag and said "the fries just came out, and I've added ketchup and napkins to the bag" before I could even ask. I felt a little offended, like she was in a hurry to get me out of the drive thru. Then it dawned on me. It's been so long since fast food was fast, that I felt rushed by her doing her job. The food was the best I've had at a Krystal in a long time, the order was 100% right, and the whole experiance only took about 30 seconds!!! Props to you guys. @Krystal, this store should be the model for every franchise in...

Beware Racist and Rude I have never felt more disrespected then walking in at 10:04 after walking from the greyhound bus station. The door clearly states its open 7 days a week till 1100 but upon arrival I was told the inside was closed. Seeing as I was the only ones I knew she had a problem with my 2 bags and me. I went and checked it stated on the door 7 days a week it was open til 11pm. I stated that the door said 11pm and the lady she said well we could can refuse service to anyone. I was shocked and thrown off. I mean being a disabled military vet I have experienced trauma but this was beyond rude. I then told her I had 43million views on Google smiled and laughed at me. I can't believe this would happen to someone especially me. Krystal should feel horrible with having hateful employees like this. I will never go back to this Krystal. Be better.... be real and have...