Pizza Hut — Restaurant in Athens-Clarke County Unified Government

If I could give -10 stars I would. I have NEVER had such a bad experience with any food establishment. On Halloween night around 5pm I placed an order online for 3 large pizzas, and 40 boneless wings. When placing, I let the website assign me a time to pick up my order. We were given a wait time of around 25 mins. So, after about 30-35 minutes had passed I went to pick up my order with my grandmother. When arriving and giving my name for my pickup order, the guy working was IMMEDIATELY rude and snapped and said “next time you place an order this large we need an hour notice minimum”, sets down our food and walks off. I reply “oh your website gave us a time” and received no response. He disappeared. I then looked down and noticed we were only given 2 out of our 3 pizzas. I tried to call after him and say we were missing a pizza and got no response. One of the guys clearly walking out to deliver a pizza tells us there was an extra pizza laying around and he didn’t know who’s it was, maybe it was ours. The guy initially helping us walked around the corner and I again tell him we are missing a pizza. He then takes the “random pizza” checks it and realizes it isn’t ours and goes on to tell us he can refund us or we can wait a minimum of 30 minutes. Obviously this is frustrating. So I ask how that could happen that a pizza is missing. He snaps “well on a busy night with all the orders flooding in we managed to only miss one pizza, it happens”. I then am frustrated and tell him this and also tell him I I don’t appreciate his customer service. During this period another family walks in and he was extremely rude to them as well. They of course expressed their frustration and look at as and tell us they are “always rude at this location”. Well when that family leaves, I ask I'm if I can have the missing pizza delivered if I am willing to pay for the delivery fee. He tells me “no”. I said ok but why not?? He tells me it’s a safety hazard. When I questioned this and reminded him you guys deliver in general, and reminded him this is y’all a mistake, I am only asking to receive what I already paid for and I will even pay extra for delivery, he looks at me and tells me I may rob his delivery driver and “chase after his car”. Keep in mind I am a biracial woman who he is telling it won’t be safe to have food delivered to because I may “rob them.” I have NEVER dealt with such TERRIBLE customer service and I have never been so insulted. In short I left with a refund. (During this process he was extremely rude) and I will NEVER return to that location. Which is pretty sad when one terrible employee ruins it for all. I also asked for his name during this period and he said no. Which is ok because I called corporate to report my experience and they said they didn’t need his name due to being able to see when I placed my order.

I am not one to do google reviews. However, the experience I had with this Pizza Hut location was unlike any other. I’m telling you, unless you want to experience terrible customer service, mediocre food (the food was cold and tasted old), and to be racially profiled.... DO...

Whatever happened to good customer service? I ordered from this location and gave the street address including zip code as requested. They asked if it was Athens or another location close by (don’t remember what city because I’m not from this area). I told her that it was Athens. I placed my order. I told her that we were at at large even venue and to have the driver call so that he was able to find me. The driver called and I told him the name of the location and he said that they gave him the wrong address in another city. He said that he had another delivery in that area and that he had to complete that delivery then he would contact the store. He said that when he contacts the store that they would tell him one of two things. To either continue with the delivery (which would mean our food would be cold) or if they were busy they would tell him to cance the order!!! He told me that if I called the store that they would automatically cancel the order!!! So basically they screwed up and according to him they may not deliver my food at all!!! Being on a tight schedule and very aggravated I told the driver to cancel. I then called the store to talk to the manager who said the driver did not know what he was talking about. I told him that he needs to address that driver because he costed them a customer. I got no apology. I have never been told that I might not get my order at all. There was no option given to wait longer and they will be sure that we get our order. Very...

I went to pizza hut on highway 29 suite 215 Athens ga, today. I order online. I ordered 2 pizzas,a meat lovers and a Supreme with extra cheese. I go in to get the pizza and I am usually show the pizza but I didn't think anything. I get to the car and I open up the boxes. Omg, the pizza looked and was hard. The pepperoni was like a cracker. It was crispy and crumbled when I picked it up. The Italian sausage was hard and dry. So I only take the meat lovers back thinking the Supreme was ok. I was wrong. They re-did the meat lovers but it still was bad. I get home and was fixing to try the Supreme pizza and the toppings start falling off. So I rake back other toppings and I see a whole cheese pizza underneath!! I now know why the pizza looked they way because they put toppings on top and cooked it again. I guess someone else wasn't satisfied either,so they passed it off to me!! I am very upset. I am wondering now if the pizza was touch... customer service is out the window now. Prices are high on everything and I don't think no one is playing about their money. I got a email from corporate,that I would get a call from this pizza hut on 29. No call and it has been a month or more. I even reached out to corporate and no reply. It's sad. Google wants a update. I haven't been back. There are other restaurants around this place! I have not been back to this pizza hut. I like the Golden Panda,which is next door....