Sam's Club — Restaurant in Athens-Clarke County Unified Government

There are not words emphatic enough to describe my disappointment with this store, but I will do my best.

I run a small business and spend approximately $1,700 weekly on supplies from Sam's Club. Each week, I place an online order. I select items from their website, add them to my cart, and arrange a time for pick up. This service is super convenient as I often send someone on my behalf to pick up items, and it cuts my shopping time down significantly. Each time I place and order and it is filled, Sam's Club sends me an email outlining all of the items I ordered and how many I received (they are sometimes out of items, in which case, I will need to pick it up at a different store). I uncovered an instance where they charged me for an item they were out of. When I called and asked that the item either be refunded or thrown in with my next order, they asked that I come in with my receipt and sit with them while they reviewed the security cameras, which, in my opinion, completely defeats the purpose of this time saving service. Upon reviewing previous receipts and matching it up with our inventory, I discovered that this was a frequent problem and I was being charged up to $30-$40 per transaction on items I had not received. When I questioned a manager about it, he said that there is no one managing online orders, and in not so many words, "It's your problem, not mine."

Additionally, if you try to call Sam's Club, as I just did, you will be transferred to every department except for the one you asked for, wait on hold for 10 minutes before ultimately being hung up on.

The employees are rude and uncaring, have zero in person or phone etiquette, and treat their customers like an inconvenience. I am sure every small business in a 20 mile radius is just waiting for Athens to build a Costco because the Sam's Club business model is horrifying. The minute I figure out another way to order the supplies I need is the minute I cancel my Sam's Club membership. Across the board, I am 100% dissatisfied with my relationship with this store and cannot...

Since the membership service department was relocated and the photo center apparently eliminated, I have been VERY disappointed. I placed an online order for my Christmas photocards on 12/7. Also it was noted they qualified for express delivery, the "done" date was listed as 12/14. I happen to be in the store on 12/11 & asked a woman who appeared to be a manager standing near the front of the store about the photo department. She stated they no longer have a photo department. The photos are now made elsewhere & sent to the store. She advised me to check with Member Services. I did & a very nice young lady checked but did not find them. She stated if the done date was Saturday to check back then. She suggested calling 1st stating she didn't mind looking for them. I went to the store on Saturday, the 14th, which happened to be a "One Day Sale". I went to Member Services. It was EXTREMELY busy with only 2 service reps. On a special sale day I would have expected more reps to be working. In any event, I finally got to ask about my cards. The rep stated they had not received a shipment that day. So I called today & pressed "0" for Customer Services. The person stated she had to transfer me to Member Services. I was on hold for approximately 25min & decided to call from my husband's phone. I pressed "0" & asked for Member Services. I was told this is Member Services. She eventually got the opportunity to check for my cards & they were not there. I cannot tell you how disappointed I am. My cards will never get to family & friend before Christmas. I will NEVER order ANYTHING photo related from SAMS CLUB again!! UPDATE: on 12/18 I received an email from SAMS Photo Department informing that my cards would be ready to pick up on 12/23. This would not work so I called the appropriate number & canceled the order. The Customer Service Representative was very understanding as well as cordial. However, I will still not order photo cards unless they are not needed...

Collectively, Sam's Club is a decent place to shop, but I do wish that for a membership, the standards would be higher. This Sam's is small and items are frequently out of stock. In the last few months, the deli meat section has been totally empty several times and today when I went the entire cold section was wrapped off to customers. Over the last few years, I've had to return items such as strawberries, deli meat and chicken due to it being rotten but not past expiration date. Unfortunately, we cannot use the pickup option which is a major selling point when you have kids. Everytime we use it, we get expired , almost expired, or non expired but rotten items. I dont need 30 rolls that expire tomorrow thanks. They also forget items from our order, which I only realize after I get home. They cannot refund you over the phone, you have to get back out, go inside and shop for your items yourself, you cant even get it from the pickup area. Such fun with kids. I do love the Sam's rewards but it may not be enough to keep us here. If you are looking to improve, please fix your pickup situation- use employees who care, Walmart surprisingly gets it right! Or refund me over the phone when I'm missing half of my order. Also, if large items like your entire freezer is down, please send an email so we dont waste our time. Lastly, the shopping carts are not kid friendly, meaning the seat the kids sit in is slanted and uncomfortable for the babies to sit on. They hang over the front of the handle where you push! Not safe. This location needs an upgrade with both equipment...