Braum's Ice Cream & Dairy Store — Restaurant in Athens

After ordering, I was told to pull up and wait for fries by a manager name Krystine. I sat for over 25 mins, and figured she forgot about me. I have a severely autistic 11 yr old, and didn't want to get him out. After I reached 30 mins, I got out and went in to see what was going on. Krystine was taking orders at the register. She watched me walk in, turned and looked away while continuing to take orders. A guy asked me how could he help, and I told him about how I waited over 30 mins. Krystine did not even try to apologize or acknowledge me while I stood there waiting for help before hand. I never once said anything, or even be belligerent about it. I just wanted to feed my kids. The whole story doesn't end there. Same day, after we left a football game 5 hrs later from previous approach, my daughter begged for a Braums banana split. Get to the window, and Krystine hands it. Doesn't say anything, and slams the window really hard. I don't know if it's that she doesn't like my kind or possibly a sense of jealousy, but she was mean to me for no reason. I love Braums, and worked at one while I was in high school. I will be back. I will keep updating corporate about every visit, even this one, with receipts and pictures to time stamp every order. I'm a nice person, and didn't like that I was treated that way. I'm still going, even though one bad apple spoils the bunch. Krystine can't keep me away from my fav fast...

My wife and daughters were there Monday. My oldest daughter started severely choking on part of an ice cream cone. While my wife should have preformed a Heimlich maneuver on her my wife instead screamed to the counter people whom just did not get what was going on after multiple attempts to communicate. She said loudly to get her a cup because her daughter was choking but noone processed what was happening or could be broken out of their loop, even after multiple attempts to communicate the situation. The old lady manager told my wife to put in a credit card etc, and the price as if there was multiple days to save my child.

The whole situation was just wrong.

These people are about as bright and as fast as turtles.

None of the employees are trained for any emergency. You TOTALLY are on your own folks.

I have instructed my wife and children to pull a fire alarm if they have one to start EMS as these people just stood around with their heads in the clouds.

While I was not present and not happy with my family's performance, and am exasturbated by the total lack of any grasp of reality from any of the staff.

THIS WILL BE BROUGHT UP TO CORPORATE AND I WILL BE GETTING THE MESSAGE OUT TO WHOM EVER WILL LISTEN ABOUT BRAUMS TOTAL LACK...

I have had Athens Braum's at least once a week for years. In the last 6 or 8 months I have been watching it go downhill fast! I went in tonight to get my dinner before work and as I'm paying at the window they weren't sure they had what I ordered in stock and took forever to find it. Then the lights went out having to wait for that. Get to the second window and got one extra thing I ordered but had to wait for the meals. A few min later, a young female came to the window very rude acting irritated with me..she looked at me like I did something wrong asking what i needed. I told her my two meals, and she rudely said to pull up to the corner..there I waited and waited then finally she comes out with my food, forgetting my braum's sauce...so it aggravated her to go get that.. I then get home and open a salad I would usually never get from there but really wanted a salad tonight, and it ended up with wilted brown lettuce all in it! This is the first bad review I've ever left Braums even after having a few other bad experiences lately!! I'M DONE with the cooked food there..will only shop the market and that's only if Ms. Ethel is checking me out!! DO...