Chicken Express — Restaurant in Athens

Over and over I have supported this Chicken Express and the one in Gun Barrel. Crystal is the best at the location in Athens and I understand having patience with all the new people. No one has had more patience until today. I ordered a Large sweet tea and the girl brings it put and takes my card. The girl brings my card back with the tea and says we are waiting on the Tenders .I said I only wanted a Large sweet tea. My receipt the total was charged $12 50. I said I only had a large sweet tea can you fix it please. I was still nice and the girl said it would take 3 days or more to go back on my account. I went to the window and a different girl gave me my card back with the receipt still showing $12.50. I told this other girl with a smart attitude all I had was a Large sweet tea. Crystal wasn't there and I said you don't need to give me attitude because you have no clue who I am and I am trying to be nice. She says it has been a really bad day and I said like I said you don't know who I am and I am not getting a attitude with you, it's my $11 that is being held then she just shuts the window on me. I know things happen and I am so patient and normally nice until some girl who has no business working the window with a attitude. I even asked where the girl was that took the drink to me she said she will say the same thing. That wasn't my question if I wanted to speak to the sweet girl that was trying to fix the problem then I should be able to speak with her. No clue what the girls name was but it doesn't matter because I will be blamed for...

This review is based on customer satisfaction and service...not on food quality. Food has always been spot on on...even today! As I was about to place my order inside today, a young woman wearing a black shirt, perhaps a shift manager, rudely interrupted the cashier as I was placing my order. Not only did she not acknowledge her own rudeness but she interrupted again as I was trying to place my order for the 2nd time. Again, excessively oblivious to her own lack of courtesy and not once said anything for her abruptness & interruptions. On my 3rd attempt the cashier finally took in my order, he was nice & apologetic. This is on a Sunday...at some point someone turn up that "Country" music so loud it was unbearable, clients in dining room all agreed! I went & asked for it to be turned down, the gentleman in black shirt thst was behind countet was asking clients as they came in, "you think the music is too loud in here? I mean, it's Really...really rude to 2nd guess a complaining clients complaint in front of her. Music was finally turned down to a comfortable level. The staff prepping food & orders were also obnoxious and loud. Having meaningless loud conversations while working. As clients came in, no one...I mean no one, none of the staff said "Welcome to Chicken Express" or anything customer friendly & welcoming. The only personal & friendly one was my cashier, he walked to every table asking if we were in need of anything & if we were satisfied with our food. Owner & Managers teach that staff...

This is absolutely ridiculous!!! I ordered over the phone 30 minutes prior to showing up! My food should have been cold yet it took me another 30 effing minutes to get my food!! I then had to tell the person up front The only person up front that my food was in the back! I made a call ahead order because the management had requested I do that last time I was in... Yet what good did that do!?! I'm a small business owner and I do not leave post like this about other small town small businesses but this is ABSOLUTELY RIDICULOUS!!! 1 person on window 1 person on front 🤬 RIDICULOUS

Owners must not read reviews!!! Why is your drive thru SO SLOW??? Parking lot not full, drive thru backed up and havent moved in 10 min!!!!! I have called before & talked to "manager". She was rude & basically told me if I didn't like it, go else where. AND the young lady in the Drive-Thru who doesn't talk, at least needs to smile We are trying to support our small town, small businesses but it's really hard in...