Domino's Pizza — Restaurant in Athens

I often order from Domino's in the Tennessee valley- Fayetteville, Huntsville, Pulaski, and when I travel for work, so I'm fairly familiar with the menu and ordering. I was in Athens the other night and thought I might pick up pizza on the way home so I decided to order my usual via smart phone. Imagine my surprise to find out that my usual order was $1.50 more a pizza using their 2 topping medium $6.99 pizza coupon at this location. I tried over and over again to get it to apply the coupon properly. Finally I just called to place my order thus negating my free pizza points. I was tired and hungry. The lady I spoke with informed me that my additional cost was due to either "premium meat" or change from basic pizza sauce to "premium sauce". There is some fine print I'm sure somewhere that I couldn't find on my phone for this additional charge, but it was not advertised obviously on the website to distinguish "premium" verses normal toppings or sauce. I guess you'll find out when you check out. I've NEVER been charged extra for chicken or garlic Parmesan sauce and have never known Domino's to have anything "premium". Being exhausted I just ordered. I had the pizza on my lap while we drove home and when I got home noticed that the boxes left obvious grease in lines on my jeans where it leaked from the box. It was 10pm and as I had not eaten anything all day was ravenous and blew off the issue. Sat down to eat my dinner and imagine my surprise to find out one pizza had NO sauce and the other had so very little I couldn't even taste the sauce but was able to possibly make it out in spots when I took apart my pizza. I order pizza from Domino's specifically because I like THIS sauce. The cheese was obviously stuck to the crust and the pizza was incredibly dry. To think I was potentially charged EXTRA for something I didn't even get, something Domino's other locations in the area don't charge extra for..... yeah, never again. I can say that the toppings were plenty (mind boggling considering the lack of sauce, though they didn't skimp on the grease) and the staff I spoke with was very friendly and nice. Had I actually had sauce instead of grease....it might have been a good pizza for the price. Maybe that's why they offered to sell me some "dipping sauce"...... I would have taken these back, but I live almost a hour away. Just very disappointment. 3 stars for topping and customer service. Minus 2 stars for the grease staining my jeans through the boxes and...

On November 11 2023 I ordered on the app for delivery..after 2 hrs I called because I hadn't received my order. The manager told me that they were sorry that they were short handed and it was ready and the delivery person just walked in and it would be here in just a few mins..I live less then 3 mins away. An hour later I had to call again because it still wasn't here..at that point the employee told me the couldn't find my order anywhere so again a manager well I guess that is who it was got on the phone and told me the order would be free and they were going to make it right then..she also said I would have a $30 credit because if they refunded it back to my card it would take a few days so I said ok. So today November 18 2023 I called to see if the credit was there so I can order and they told me no and they got a manager and the manager answered with can you please hold...I held for 15 mins and nobody came back to the phone..so I hang up and call back and no one answered....I am not pleased at all...now I want my money back and I will never ever call dominos ever again. So if you see this I want my 21.52 back on my card..this is ridiculous I wish I could give Zero stars because this is absolutely...

We called Dominoes and expected to get the actual store here in Athens, Al., Instead we got a call center. We talked to Gil 1st and placed our order consisting of a large 1 topping pizza for the special, advertised price of $7.99. We were asked if we wanted any dipping sauces and we declined. When we went to the Athens, Al location, (Hwy 31), I handed the guy at the window $8.71, he then told me that it was a new total of $9.78. We asked why and he said you ordered a dipping sauce cup, we said no we did not. He went and told mgr, this skinny, young, unprofessional looking guy comes up to window and we tried to explain. He then said I was being rude and ripped the $10 bill from my hand and started mouthing me then refused service. I asked for a mgr, and he said he was the manager. We were shocked by the poor treatment and then he threw the money back at me. We were denied service and just treated like dirt. We tried calling the call center back to complain, but just got put on hold and hung up on us twice. Dominoes is fired. They lost our business...