Church's Texas Chicken — Restaurant in Atlanta

The service I received at this location was absolutely unprofessional and ghetto.

When I came in the line was long, but I was taking a neighbor to run a couple of errands in the same plaza the Church's was in, so I decided to get something to eat while I waited. I ordered a two+piece with a honey biscut, a jalapeno and sweet tea. An extremely simple order.

My wait in line before getting to place my order was almost 15 minutes.

When I got to the front of the line, I was assisted by a young female with pink hair named Cupcake. (That's what her name-tag read, and the name on my receipt was Taylor P. .)

I waited - 5 minutes went by, and no food.

In this wait, I notice that people are no longer receiving their orders. No announcement has made been made about what is or what is not going on, and out of being patient - I'm left to assume that they've 'run out of chicken', but I'm a little confused because I see chicken on the top tray and second trays.

So I wait a bit more. 10 minutes have now gone by, and still, no orders are being passed out.

I get ready to go to the counter to ask questions because that's the position you leave the customer in when you don't make announcements to tell us what's going on, but another customer beat me to it. I back up because I'm like cool we're about to find out what's taking so long.

Cupcake's response to the customer who was waiting before me was that he had 'two other orders ahead of his'. Behind her was another employee dumping chicken into the grease.

The customer looked bewildered like heck as he too looked on to the two trays of chicken that were in clear view of the customers. He stepped to the side again and continued to wait some more.

3-5 minutes later, what appeared to be two manager, or at least one manager judging by the way she came in from her break asking questions asking questions aloud: 'Alright y'all! What's going on? What its looking like?!'

The employee who dumped the wings just minutes prior flipped the wings into the second set of grease and shouted out '5 more minutes on the chicken!'. The FIRST announcement made ever.

Finally my neighbor was done with her errands, but I had been in Church's Chicken for about 40mins by this point and needed to get leave to take the neighbor home and myself to work now.

At this point, I go to the counter to communicate with Cupcake that I tried to be patient, but that I have to leave now and requested my refund.

She looked as though this was a 'possibility' at first, or maybe in her mind she was trying to 'decide how to let me down' and then she looked over and pointed to a sign that read that they don't issue refunds.

I responded, 'Thats fine.', and left immediately to take my neighbor home and myself to work because I knew immediately I was calling customer service.

Cupcake nonchalantly looked at me like she was prepared for an augment, but there was nothing to 'argue', nor anything further to discuss because I had to take my neighbor home and go to work. I'm not finna stand here and 'argue' with a female with pink hair named Cupcake, nor any 'manager' who would support the alleged refund policy about what's mine. You've already robbed me of the opportunity to make a good, sound judgement and leave (with my money) by not making an announcement that there would be a wait. You ain't finna ROB me TWICE, and telling me about some refund policy posted on the side of the wall that's not even legal is not going to make me stay and wait any longer than what I already have.

Understanding that Church's Texas Chicken can't possibly be in the business of holding their customer's and our money HOSTAGE while expecting for us to have nothing else better to do except wait for them to be finished cooking chicken that should be being prepared within consistent reasonable flow - I contacted customer service immediately to report this less than desirable experience from this ghetto location, and naturally - to request my refund.

I'm now leaving this review after receiving the...

Stopped by to get me a meal for five dollars. Also had to use the bathroom. Went in the bathroom and realized there wasn't no tissue or holders for the tissue. Asked who ever was behind the register for tissue. He went behind the register and gave me a (used) roll. It was obvious I had to give back the roll. I made this face after i was done using the bathroom. They explain that people steal the toilet paper. I said I understood that and that it's unsanitary as hell to have toilet paper that goes in the bathroom back behind the counter. I mean where the food is at. I could have dropped the toilet paper on the floor and gave it back for them to put it back behind counter. So glad I found this out before buying food. Disgusting as hell! The guy behind counter said that the manager said for them to do it. Will be further investigation who's the manager. I'm very appalled by this. I mean is this real. If they steal that bad maybe have a locked box visible that has tissue in it. Give them the key and watch them put tissue back in there. I mean they going to have to give you the key back. Something besides where...

So I try to avoid rating restaurants in my neighborhood poorly because i understand they're usually dealing with a lot BUT. The service at this particular location is absolutely unacceptable. I've had SEVERAL bad experiences here but I'll just talk about today. Took another chance because it's close to my house, I needed to be on a conference call for work and my kids needed to eat.

Pulled up to drive through. The cashier came on the intercom and said the drive thru was closed. At 3pm. Went inside, just as the only cashier was walking out because someone hit her car in the parking lot. Another worker who was outside smoking finally decided to come in. Finally got to place an order. I wanted a chicken sandwich. They didn't have any bread. Ok fine, just give me the chicken, I'll go home and use my own bread smh. So I asked for rice as my side. They didn't have rice either. My daughter ordered, they didn't have what she wanted either. Just throw the whole...