Yong Shing Restaurant — Restaurant in Auburn

This was my FIRST time coming here and LAST time. Absolutely terrible customer service. Had been sitting for 15 minutes already ordered drinks with my sister and niece on a dead day. Unfortunately I was given sink water on ice. (granted I should’ve known better) As we waited, a couple came in after us and for some reason the waitress decided to take their order before us as if we weren’t already there? THEN proceeded to our table to take our order. The amount of disrespect is ridiculous. As we wait they come out with their food before us… As the couple was enjoying their meal she comes out with a cart of food for another table. So I’m like what the hell is going on? My sister asked to speak to the manager. Ben or Bin was his name was speaking to us, and trying to understand what happened. I told them I’ve been waiting for so long and you have other people being served before us after they came in? All he could do is offer us a discount… I told him do you think that’s okay? the amount of disrespect was surreal and barreling because I could pay for our meal in FULL. That implies to me you think I can’t pay for my food. I don’t need a discount of any sort. As I’m speaking to him the waitress comes up to us and drives to invade my personal space, in my face, trying to show me the receipt of the time, I had told her back up back up! You’re in my face what are you doing? You’re not gonna tell me what time they came in when clearly it was after us, YOU took their order before us and was served before us? Are you kidding me? That’s so unprofessional and disrespectful. That waitress needs serious service skills. I feel so targeted at this establishment. It’s unfortunate how this was my first time and had the absolute worst experience. Just the worst.

Edit: So you can see with the reply they admitted they’re wrong but followed up with another lie about food being brought out at the same time. NEVER RECEIVED FOOD….“Video evidence” yet can’t determine how many people walked in an establishment… I sent an email out and they basically called me a liar because they don’t know what cameras to check? More mad about the discount that I refused as opposed to making things right? What business does that???? Email that was received “Regrettably, considering the circumstances, it appears beneficial for both parties if you abstain from visiting our establishment in the future. While I acknowledge your frustration stemming from the situation, it's important to note that the manager did extend a discount to you in accordance with our standard procedure, which you declined and found offensive. I must inform you that I am unable to prolong this discussion as we have not met a satisfactory resolution. Again, you are welcome to revisit our establishment at your convenience in the future, if not that is totally fine as well. Thank you again for taking the time to reach out. Have a great day.” We never discussed a resolution. Practically saying “F me” because I did not take a discount????...

We have eaten at this restaurant several times in the last two years when visiting that area. Never had a problem However; last night was a mess from moment we entered the restaurant. We were greeted on entering and then were on our own. We found a table... No one paid attention. Finally a young man with a backwards ballcap came from behind the bar to "help" us. We got a "server" (who did not introduce herself but was prob 50ish lady of Asian decent). She took our drink order and brought them followed by taking our order. We waited and waited and finally she came out to tell us the food would "take a little while"... We waited some more. Finally gentleman behind bar came around again to check on us and said he would check on food. Then same "lady" came out and rudely said to us "I told you it would take a little while" Unfortunately the food we got was not the same as the SAME item was in the past (what we always get) The meat was different and the sauce was different. And the item was NOT HOT...warm but not hot. The fried rice was barely warm A shame because rice was good but again cold. Very disappointed. We brought home where we will heat to a decent temperature. Very very disappointed and tempted to block payment The more I thnk about it the angrier I am That lady never appeared again. We had to have guy from behind bar (only one paying attention to us) come out and get a server to do our bill. We were ready to pay and no one picked up Tried to pay in front and she said "No must pay server" Well we had had three servers so who to pau? j Again "Backwards Ball Cap" guy took care of us. Was definitely not a good experience and if I could get ahold of the owner I would. We are a senior couple who does not eat out a lot and deserve to be treated at least like a customer and to not have to find help when we need someting in a restaurant and definitely deserve our food to be hot. Will be a very very very long time before we visit that restaurant again SHAME SHAME on that "lady" for how she treated and abandoned us and the young man who forgot to get payment and WHEN Did you stop taking payment at register in front? End of...

I went a with my wife and a few of our friends, a party of 5 in total. We arrived unannounced at around 4:30 and were immediately put off by how we were treated as soon as we walked in. We could tell the woman waiting to seat us was visibly agitated as we took a moment to decide whether we would do the buffet or not, a decision that took only a few seconds but received glares and huffs. When we sat down, the waitress slapped menus on our table without a word and left us to our orders. At this point we could tell we weren't welcome, but we weren't sure why. It wasnt busy. When the waitress returned, I ordered a drink for my wife. I was not carded, but when she returned with the drink the waitress demanded to see my wife's ID- now we are both in our late twenties, so I understand why she would need to see it but the way she spoke to me made me feel like a criminal, as if I had brought in an underage girl to get drunk. The waitress would suck her teeth and click her tongue at us, sigh as she waited for our orders, basically did everything short of pushing us out of the door. The food was absolutely sub par- the lemon flavored chicken is nothing more than deep friend bread with hot lemon curd on top of it. The drinks were strong and the food came out quick, but those are the only good things I have to say about it. All of us felt so unwelcome at this place. It's a shame since I wanted to try it out after so many of my coworkers talked it up, but we will never give this place the time of day. It feels wrong that customers can be treated like that for no reason. This was legitimately the worst experience any of us had at...