GameStop — Local services in Auburn

Employees working there around 4pm on 03-01-22 would not assist me. They refused to process an exchange and would not listen to me. Multiple times I stated I had accidentally purchased a game I already owned and wanted to exchange it for another game of the same price. They asked for my ID, my receipt, and my number. Multiple times they asked what was wrong with the games, if I was trading them in or if I was returning them. Then they told me I can't do that without bringing back the entire order, I questioned that which got a strong reaction of not risking his job over a game. I was caught off guard and apologized saying that was not my intention to come off that way, and then I was just genuinely asking a question but he was hostile and aggressive while I was trying to be more and more calm so that I did not come off belligerent but I can’t lie I was getting upset at this point. So I confirmed one more time that I had to get all of my games back at the house bring them all back in and return them to get two new games out of the 12 I bought, they told me yes. I thankdd them and I left.

I did not feel any of this to be true as I have worked at Gamestop in the past and know other people who work there now and I’ve never heard of anything like this so I went to the Gamestop at the Lincoln Plaza instead, they were phenomenal there and took care of me and did not require any of the other games, which I had brought just in case their legit was a policy change on that, they did not need that. They did not need any of the information the other store had requested except for the receipt and the two games that I was exchanging. The whole process took five minutes. An hour of driving back-and-forth for five minutes to exchange two games. That’s the experience I get at the Auburn Mall. I recommend just go to the Millbury store or the Lincoln Plaza store if you live in this area Both stores have good energy with...

I think the days of buying physical copies of games will be going away and with places like wal-mart, hardware is cheaper in and at other places. I feel bad about that too but game stop not diversifying their products and services will be their downfall. It's still a neat store but the system they have behind buying games and systems from the consumer comes off as being greedy when it's just business sense and anything they sell as refurbished is a total ripoff. I hope they can change and become a better store but I don't think they will be on business much longer. They do have great promotions from time to time but not as often as they should. It's still a good place to buy new and used games along with...

The lady who I called on the phone about a return of a game was very very rude. She handed the phone to someone else who was able to help me on the receipt it stated that within two days of buying the game I can get full price back and I went in to show the man. When I walked in the lady was being super rude to me and said why would even buy the game if your just going to return it a day later and said there's nothing we can do for you . She was blaring music off of her phone while talking to me and making rude remarks the man was very nice and helpful in giving me my return. Mind you I’m 17 years old and was being very polite I was just showing them my receipt and she was so rude to me....