Krystal — Restaurant in Augusta

I typically come through about every other weekend because I live out of stated but stop by on my way into town. Usually there's a younger gentleman there, he has great customer service. Tonight there was a older lady here around 10:10 service wasn't so great, I always order the same thing so as I'm trying to order she keeps asking "do you need anything else" while I'm trying to tell her what I needed, the worst thing you can do to a customer is make them feel rushed. I finally completed my order, get to the window, pay and she hands me my food and say have a good one really quick and closes the window before I could even tell her she forgot my drinks. I understand it gets busy sometimes and work can feel frustrating and sometimes customers suck but don't ruin the experience for good customer on account of any of that please. I will continue to come back because 1 bad experience doesn't account for all the good ones I've had, I just hope she doesn't run any...

Received the smallest, sloppiest chili cheese pups I've ever seen. This would almost seem understandable to get sloppy food that was assembled in a hurry, but I was the only customer at the restaurant, including drive-thru, at the time. Three pups usually fill a complete tray, The three pups given to me, excluding the toppings strewn about the container, only occupied about two-thirds. It's quite possible that Krystal has shrank the pups because it would seem peculiar for both the bun and hot dog to be as small as they were.

Upon receiving my bag of food, the cashier/server handed me the bag and immediately turned away without even asking or waiting to see if I had any additional needs or requests. This is a huge pet-peeve of mine. I understand that there may be many other things to tend to, but employees should be trained to consistently finish every customer...

I walked into Krystal’s not for nourishment, but for absolution. What I got was a paper bag full of culinary malpractice and emotional sabotage.

I paid $17 for five sliders and two Crystal Chicks, and the only thing that came out hot was my shame. The burgers were 80% onions, 20% surrender, and the Chicks? They didn’t taste like chicken. They tasted like someone washed disappointment in dish soap and slapped it between two sweat-soaked buns.

I asked for food. Krystal’s handed me a test of character.

And I passed—because I ate every last bite. Not out of hunger, but out of some primal need to prove I could.

Every slider was a tiny edible eulogy for my dignity. The Crystal Chick? A sandwich-shaped threat.

Krystal’s isn’t food. Krystal’s is a mirror, and if you’re unlucky enough to see yourself in it, you might just realize…

You’ve been the side...