Auntie Anne's — Restaurant in Aurora Township

I just had the worse expensive of my life at this exact location !! Manager Jessica should get fire , I don’t know why corporate is not aware of the poor customer service she offers !!me and couple of families where waiting in line she decided to yelled at us and tell us to moved the line to the other side , she keep yelling to keep the door closed so we couldn’t really moved anywhere , I told her to made up her mind and she snapped , everything when from zero to hundred in one minute she got up-sad and very rude because we ask her not to scream at us she told me to get out and she told the rest of her crew to denied services to me and the other families that where behind me , my 2 daughters aged 7 and 10 started crying because her tone of voice was very rude and she had the audacity of treated to call secure on us because according to her she is she manager and she could do what ever she like , we waited for security while my children where crying and we explained everything to him … at this point I was furious because what kind of human being behaves in such a barbaric way in front of a bunch of kids .. the security told us that she was probably having a bad day but that doesn’t give her the right to treat costumer in such a rude way .. I am very very angry not because she refused service to me , I’m very angry because she made my children cried !! I am still furious at what she did but I would never have the audacity to behave like an animal but apparently she did .. I really hope corporate is aware of this because some people where recording the incident and I’m really hoping her boss is awarded if the type of employees...

We placed a mobile order via the App and went to this location for pickup. We showed the confirmation email to the staff but they sent us to the other store in the mall. After we went the the other store, we were told that they never processed any online order. Then we came back to this location, and they still insisted there was no online order received. Then another staff asked our name and found our order was ready and the food had been sitting there. The staff who gave us wrong info was still very RUDE and IMPATIENT. He made us to have a round trip between 2 stores when it was around 94 degrees outside, but he didn’t feel sorry at all. We understand people make mistakes, but you should at least apologize when you give the customer misleading information. It was a really terrible experience at this store, we will never come back to...

Bad customer service! My husband and I went trying to get a quick snack and the lady had a really bad attitude and didn’t want to serve us just because they were about to close. It’s like she got mad that we went trying to order. “Ugh but we’re close” she literally said that to us when we were trying to order. We ended up asking for our money back. She even got mad that we wanted our money back. You didn’t even want to serve us in the first place so. We rather go somewhere else. I don’t understand why people don’t want to do there job isn’t that what you get paid for. I understand you guys were about to close but as a customer you are required to still be able to serve us. The doors weren’t...