McDonald's — Restaurant in Aurora

5/27/25- Renewing my 1 star rating. Now they have taken up dehumanizing customers by forcing them to use machines to order instead of caring about customer service and the human experience.

7/18/22- Renewing my 1 star rating of them. Once again they are making their own policies about the kids meal toys. I tried to buy one today along with some drinks because it was too hot to eat. I was informed that about 2 weeks ago they decided to change their policy and no longer sell the toys except in a kids meal. No other McDonald's pulls these stunts and I do it all the time at the one on Colfax. I have reported this store in the past for making up their own policies and giving horrible customer service to corporate and I'm doing it again this time. Do not go here.

4/11/21 - At present they do not have their lobby open yet which means the drive thru is really backed up. When I finally got my food home it turned out that they only gave me 4 chicken nuggets in what was supposed to be a 6 piece kids meal and they didn't give us the bbq sauce either. It seems like every time I give this McDonalds a chance they screw up. This place just can't seem to get their stuff together. You should avoid this one and either go to the one on Havana or the one on Chambers.

Old Up date at bottom:

This McDonald’s normally has bad service, but today it hit an all-time low. Not only were they understaffed, but now they have decided to make up their own policies that goes against McDonald’s practices. First I was waiting in line for a long time because they had no one focusing on running the register, even though the line was at least 5-7 deep. The gentleman ahead of me said that he had made formal complaints about this McDonald’s before, but that nothing has changed. Once it was my turn I asked what toys they had and was informed that per the owner that they would no longer be selling the toys separately even if you by adult food and not a kids meal. This is not formal McDonalds’ policy, it is built into their registers to be able to do this since McDonalds supports this, no other McDonalds in the area has ever given me any trouble in doing this. This McDonalds needs to stop their horrible customer service. I am hoping that everyone will join me in a one year ban of going here to give them a chance to get a new owner and improve their customer service.

Update: So I also turned this in as a complaint on the corporate website and I was surprised to get a same day response back. It turns out that there was a misunderstanding with the employees on the toys. The special 3 pack they could not sale by itself, but the normal kids meal toys they could. The guy said that he would also speak to the leadership at the location to try and improve the service and under staffing issues. I’m bumping my 1 star rating from the experience at the restaurant to a 3 because of what corporate did. I still cannot give the restaurant a higher rating than that until there is major improvements in its...

The food was okay. Wasn't the best, but could have been a lot worse. It was at least edible. The sandwiches were just thrown in the boxes, no pride in their work at all. The lobby was clean. The employees weren't very friendly. They weren't rude or anything just kind of cold. The Manager on the other hand was rude. When I asked the manager what the code to the bathroom door was. He instantly was irritated by the question. And very rudlyvsaid go stand by the door and I'll unlock it. After standing there about 10 mins I went back to the register only to be ignored by the staff. So I asked the gentlemen cleaning the lobby if he knew the code for the bathroom. And after 2 times of him asking another employee I was finally able to use the bathroom. The bathrooms were very well kept probably some of the cleanest I've ever been in considering it was a Fast Food Restaurant. As far as cleanliness and the appearance of the employees, they nailed it. Unfortunately as far as friendliness of the employees. They need to work on it. The food appearance definitely needs vast improvement. From the time we ordered till we got our food was great. Would I eat there again? I'd probably try and see what other restaurants were open in the area. It wouldn't be my first choice but I wouldn't refuse to eat there again. It all in...

This McDonald's helped me make my decision to never eat McDonald's again the girl at the lady at the first window was very polite and respectful despite that she looked famished. Once I got to the second window I had politely apologize and asked if I could get my sweet tea with no ice the employee had then gave attitude about making another tea. When she came back to the window I asked if she had an attitude she said "what?" I then explained that the way she addressed makeing another tea she then took back my tea and walked away from the window. The next manager then gave me my food and I asked if she could resolve the customer service issue she stated that she apologizes and and they would try to fix the issues I then said are you sure she then repeated herself I told her it seems like your trained to say that she then closed the window then I had to get there attention to get my tea she then gave me attitude when she handed it to me then when I knocked on the window to get the hot and spicy they forgot she then called the cops on me like where is the proper customer service anymore never again will I go to McDonald's. Hopefully the issue is at least notice in...