Starbucks — Restaurant in Aurora

I never have had any issues at this location until today! I was asked what I would like to order at the DT, I asked if I can please have a large pumpkin spiced hot coffee with oatmilk and whipped cream? The guy then asked again what I wanted and after each item I confirmed it, specifying to make sure its a hot pumpkin spiced latte with oatmilk and whipped cream.

Got to the window and he hands me a weird colored like faint pinkish iced drink, and I said I ordered a hot pumpkin spiced latte. So then he like freezes and this young strung out looking lady manager comes to the window and says well this drink actually only comes cold and the reason its cold is because of the froth we put on top is making it that way.

Side note in my brain( where did the ice cubes develop from, can’t be from that froth).

I told her that I always get the hot latte at another starbucks without any question, so thenn I wait for like 5 min. Then I get my drinks and they are double cupped with no whipcream, no oatmilk and the coffee tastes oddly like bacon.

I paid for two items added and did not receive them and did not receive the pumpkin. So Im a little upset and Im not confrontational so Im writing a review instead.

The picture below is not what I ordered but its the receipt they charged me for when I was at their location today and this is whats inside the cup...

So once the high school kids get out of school the place turns into an crazy place. So noisy that you cannot have a conversation with someone. Even the 3 guys sitting next to me said to meet at McDonalds next time. Alot of places dont allow students unless they are accompanied by an adult or the regulate how many because they push out the adults who are NOT disturbing the rest of the patrons. Or put a starbucks in the school and let them terrorize that one. Sorry if someone doesnt like what i have to say but there are alot of people who feel the same way but wont voice their displeasure.

I am going to say this the staff at Starbucks is very friendly and nice so my post above takes nothing away from them and the...

Besides the fact that this is in a terrible location, parking wise and such, the cashier was awful.

Prior to leaving for my break, my co-worker mentioned to me that I should ask for sweet cream to me added to my coffee. I typically drink/prefer sweet coffee, so this seemed perfect.

The lady looked at me like I was an alien when I asked for that. With her look of disgust she assured me that nobody gets that, that it would be too sweet and that I should "trust her" that it'll be better if "half in half" is added instead.

Of course, when I got the drink and left, I took a sip and it was completely bitter. Disappointing. It's good practice to keep opinions to yourself as not everyone...