Wendy's — Restaurant in Aurora

I ordered through the drive through. Late at night 1am to be exact. First getting to the speaker I gave my order without a problem. I ordered a baconator meal large with a vanilla Coke and a son of a baconator extra ketchup only medium with a grape sprite. Get to the window and the gentleman takes my card after giving me the total. I ask if he can give me extra packets of ketchup and was met with silence. So I assumed he didn't hear me and asked if he heard me to which he replied with an attitude "I HEARD YOU!" to which I replied "well you didn't respond to me!". He walked away without saying anything else. Another employee gave me my food and I checked and no extra ketchup. So I asked her if she could give me extra and she did without a problem as he sat there acting like he didn't completely ignore me even though he said "I HEARD YOU!". Get to eating our meals only to find that he also didn't give us a receipt or make the son of a baconator extra ketchup only. That meal was for my boyfriend who gets sick from the mayonnaise and couldn't even eat his meal. Idk why he hates his job or human interaction but maybe don't work with the general public if you don't have people skills. Will not be returning. Thanks for...

I just called Wendy’s around 9 a.m., and the morning shift manager was extremely rude and nasty. There was no professionalism at all — definitely not how a manager should be speaking to customers.

On top of that, this location clearly doesn’t clean their ice cream machine properly. The ice cream tasted spoiled, like bad milk, which means something in the cleaning process isn’t being done right. You can easily tell when ice cream has gone bad, and it’s unacceptable that they’re still serving it.

The cinnamon pull-aparts were also hard as rocks — not fresh at all. When I tried to mention these issues, the manager was completely dismissive and had an attitude instead of trying to fix the problem.

This location seriously needs better management and training. The current morning shift manager should be held accountable or replaced because the way customers are treated and the quality of food being served...

man running the drive thru was extremely rude at 11pm may 2nd 2022. i came up to the window and said hi, how much is a medium fry? he told me it’s 2.52. i said okay can i get two of those? his response “$5.04” then i said “okay thank you can i also have bbq sauce? his response “$5.04” i found it a bit rude that he didn’t say sure and just repeated the total back to me like a robot, so i said okay and pulled up to the window. mind you this was not someone who spoke broken english, i completely understand how difficult it can be to speak a second language, this man was just rude. i pull up to the window and again he looks at me and goes “$5.04” i ask him if i can use apple pay and he looks me up and down shakes his head and walks away from the window and goes “NOPE.” so i pulled off because clearly he didn’t care to serve me. worst experience i’ve ever had in a drive thru will not be...