Cuppa Austin Coffee Shop — Restaurant in Austin

Came in with my partner and ordered a Cuppa Austin with Oatmilk extra shot. My Partner ordered the prickly pear drink and accidentally forgot to ask for oatmilk (we know it still has dairy with the foam a little is fine but too much is not). My partner stood at the register for a while trying to get the blonde barista’s attention right after ordering to ask to correct it but they were ignored. I went up and was also ignored and ultimately just ended up ordering another prickly pear with oat milk and explained that my partner had wanted oatmilk but wasn’t able to get the baristas attention. The barista said “okay” and still charged me for another drink. Not saying I’m expecting Starbucks service but it would’ve been nice if they had even offered to refund the other drink or at least paid attention to us standing there trying to correct the drink - especially since we left the other drink there to be thrown away and wasted. When I said we won’t be taking that one the barista shrugged and said in a rude tone “okay?”… sure It was ultimately maybe our mistake for missing saying oat milk but the barista did ignore my partner standing there trying to ask for a correction before the drink was made. I also was ignored until the barista finished my partners drink and called it out. Over all the service sucked and it sucked that it could’ve been avoided if they would’ve paid attention to the customer obviously standing there needing something. Don’t think we will be back after this and I had been coming quite often. Not a fan of the customer service here not very friendly over all most the time I came in regardless of this situation. The morning crew seems more friendly for sure.

Indoor Vibes are chill though for anyone looking to just chill out and doesn’t care about the customer service aspect of an establishment. Drinks are mid depending on who’s making them (mornings are better). Food is mid and over priced. Overall not...

Great coffee selection, the staff are fantastically friendly and helpful , store is always clean, comfortable seats, good music selection, fast wifi, has plugs for laptops. Open late, which is a massive plus. But the coffee itself isn't that good. Very acidic, very bitter, even with cream. Their smoothies are also powdery. Tapioca Pearls (boba) were also under-cooked all three times I ordered it. I also got a matcha that was really gritty. Matcha is a super fine, soft powder. How was it so gritty? it was like drinking sand. I also had the tea which was okay but the leaves were stale (too much air to them while stored) and was put into the wrong temperature water so they even toasted a little, which gives tea bite. I love everything about this place but the drinks just all seem to have a problem instead of being 100% great. Honestly, if you're a person whose not super picky about drink quality when you pay coffee shop prices, you won't be disappointed. The service is fantastic, drinks come out quick, seating area has an amazing vibe. It's just the drinks are all... sub par. They all had one big glaring flaw in otherwise great drinks. But I think Cuppa Austin could really go places if they step up their drink quality. Do...

I’m not sure what happened exactly but I went in and ordered. Stood there for 15 minutes while employees chatted. No one made my drink. I was unable to get anyone’s attention to ask. Multiple other customers who ordered after me received their drinks. Staff was very friendly when taking my order but then just ignored me. Not sure if I was just forgotten? But it wasn’t overly busy and they were just chatting while I stood there. Then suddenly they went to work the drive through when I tried to get someone’s attention. Ended up having to leave to not be late for work without my drink.

Not sure if this has anything to do with it but there were pride flags and BLM stickers everywhere. Very “Austin” which isn’t unexpected considering the name and location. But I did have a shirt on supporting veteran owned businesses. Wondering if I was intentionally forgotten? Even if not, very disappointed by the service (or lack there of). I believe in second chances but I went out of my way to stop and I’m not sure after this experience...