Eurasia Sushi Bar & Seafood — Restaurant in Austin

Hadn't been here in a while, maybe a 9 months to a year, and the entire visit was such a let down. We stood by the door about 5 minutes, ungreeted while waiters looked over at us and no one bothered trying to seat us. The restaurant wasn't very packed, so I can't even say "oh, well they are busy". I managed to over look this. Once seated, we placed outlr drink orders. When the waiter came back with drinks, I ordered krab puffs for the table and Boston sushi for my little one. Maybe 20 mins later, the krab puffs came out and my other daughter and I placed our order. I asked for the California Poke bowl and was told the waiter wasn't sure they had that, and he would ask and come back. My fault here, I hadn't looked at the hardback menu, I just knew I came in here wanting the poke bowl. The waiter never came back to say anything so i assumed everything was fine. Another 30 mins pass, still no sushi. Another waiter came by asking if we were ready to place or order. I thanked him but told him or order was already taken. He then took up the menus. A while later, he comes back and tells us there was never an order put in, all they had was the sushi and krab puffs. So we placed the order again. About 10 minutes after that, our original waiter came and asked if we needed anything. I asked about the sushi and he said he would go find out. Our main dishes come out and still NO SUSHI. I asked again and once again wad told they would look into it. Main dishes were barely lukewarm when they came out. Finally after waiting idk how long the sushi came out. My little one was so happy to finally get her food and it was Mother's Day so I didn't want to upset things by making a big deal about it but with a tab over 70 bucks in a non busy restaurant, I'd at least expect my food to 1)be hot and 2) come out in a decent amount of time, not spend 2 hours sitting in a booth on a Sunday late afternoon.

Had this been my fist time visiting, I'd have never wanted to back. Horrible experience, horrible service. Though the food was not warm, it did have a good flavor so they do get stars for that. We took the majority of our food home and will just nuke it tomorrow.

Hopefully next time we make the drive in, we have a better...

We really like the atmosphere and the sushi at this place. However, we had a very bad experience recently and I wish we had never spend the money and went elsewhere. Disappointing service experience that has ruined Eurasia for us. Food remains very good.

Our waitress service experience was very poor, unacceptable to most. We were being served by Yanty. And it takes a LOT for me to complain (which I did after we paid and tipped 18%) to a manager. She didn't deserve that amount, but I am empathetic to waiters and waitresses. We basically were constantly trying to chase down our waitress, who was extemely inattentive. She would just walk away very quickly and rarely ever made eye contact. Seems her job is to take an initial order....briskly walk away....only come back to deliver your food and only again to provide the bill.

We were initially seated and were never even asked what we wanted to drink. She simply filled our water glasses and quickly walked away. I was told to hold on / wait when I was able to catch her breeze by (we wanted to order drinks). My wife honestly thought it was a host.....and our waitress was eventually coming.

Once we were served our order when I wanted a beer, more ginger or a question about an item that we ordered....we were ignored. She never even looked in our direction. I waited and waited while we ate all our food and tried to get her attention. Even after saying "excuse me" and trying to wave a hand....no luck.

Very frustrating when you spend $100 on a nice meal but get crappy service. Ruined our most recent experience. We probably will try another sushi restaurant at this point. I hope they give her some training! No excuses IMO. It really is NOT hard to simply take a few seconds to look at...

I was super excited to try this place out seeing as to how the rating was so high. First sign I should’ve walked out was walking in and seeing branded tables. Place felt like one of those $10 Chinese buffets with a hint of Rush Hour thrown in. I figured what the heck, I’m here for the food, that’s all that matters. So sat down to order, immediately notice their prices are outrageous for the location. I’m off of 71, and they are charging more than at Barchi downtown. Again I pushed on thinking alright this food has got to be amazing (I mean, they’re not charging for the ambiance). I start with calamari, a sushi dinner tradition for my friends and I. They bring out a plate of those frozen calamari circles you get from Costco. Which threw me off, but they put a lot on the plate, and I was with a group of 3 other guys so we didn’t complain too much. Then we ordered their outrageously priced sushi. At this point, after the calamari we were all voicing our skepticism, but we carried on. It took them FOREVER to make the food, we were like the only ones in the restaurant too. Maybe a few other tables, but most of them already had their food. It finally comes out, honestly it wasn’t THAT bad, which is as far as I’m willing to go on complimenting the sushi. Maybe I caught them on a bad night or something, or maybe their other options are better than the sushi, but based on that first experience I don’t know if I’ll go back to find out. There are way too many delicious Asian/Sushi spots in Austin for that to happen.

Edit - Almost forgot, as if the sushi wasn’t already on the pricey side. This is the only sushi restaurant I have ever been to that charges...