Five Guys — Restaurant in Austin

I am never compelled to write a review immediately following an experience. I like to let it simmer a bit before I write. Not today. I got through the door and came straight to my computer to share my very underwhelming experience. First off, I had forgotten how very overpriced the food here was...overpriced for a good burger, let alone for what I ate tonight. My son and I had a bacon cheeseburger, fries and a small shake. Upon check out, the gentleman behind the counter indicated that I could leave a tip, without saying as much. I am getting really fed up with this tip culture where restaurants expect us to pay the wages of their employees, especially when there's no table service AT ALL. Pay them a living wage, for crying out loud. Not knowing what to expect next, I agreed to give a 10% tip, which amounted to 5 bucks on my already exorbitant bill. When our food was ready, they called the number and we had to go pick it up...I had to serve my own drink too. And yes, I was also expected to clear my table upon finishing my meal. So the 5 bucks extra was just that, extra. Now the food...brother, the fries were revolting. Not quite cooked all the way, soggy, I mean DRIPPING grease. So much so that I am feeling sick right now for foolishly trying to eat a few of them...I was hungry. No, I was famished. The burger was, in my opinion less than you'd expect from a quarter pounder from McDonalds, only 3 times the price. The shake was tasty, but as everything else, overpriced. Needless to say that I will never set foot in one of these joints again. I have paid a lot of money for good food and walked away completely satisfied believing it was a good value, based on the quality of food and service...This place needs to shut down to give room for a better dining option. Based on my experience today, I'd say a McDonalds would be a massive improvement, and I am not saying this lightly. In short, for 50 dollars, I had a two subpar cheeseburgers, two very soggy fries and two small...

DISCRIMINATION AGAINST THE DISABLED - We were denied service by the manager, Joe, for having a service animal, based on his decision that allowing the service animal is against health codes. I told him that he was wrong. I think, and I’m definitely going to speak with my attorney, but direct discrimination against those with disabilities has severe legal consequences. Joe then said that he actually had his own service dog and knows the law. Hey, Joe. Guess what?! An emotional support animal and service animal are not the same thing. My partner needs their service dog ALL OF THE TIME. No restaurant in this town, ever, has denied us service. This adult English Labrador, purchased and professionally trained by CPDTs to perform very specific tasks was not only wearing a service dog tag (not required by law), but he was in complete control, servicing his handler. Not once, were we asked, if he was a service animal or what tasks was he trained to do. We could have even provided a doctor’s note that says his handler REQUIRED a service animal for public access. You leave your ESA at home, Joe. My partner needs hers to just leave the house. This ignorance and discrimination stops now. The American Disabilities Act protects people like us. Joe, take your imaginary service dog out of this. Ours was real. And...

Nah, 1st time trying 5 guys. Small and bland, Barely grilled meat, mushrooms and onions. American cheese only. Way overpriced and way overrated. They throw the fries on top of the burger in the bag which keeps the burger warm I guess but dumb access to burger. Skip the lame party trick and bag your burger separately. Vitamin water tasted slightly off. Maybe ask for salt in case your patties are as bland as mine. Maybe throw some kiddie American cheese on it to mask the lame meat flavor. Maybe just skip this hype and get a real burger off of a BBQ pit somewhere. 1st guy smashed my lame Ms Baird's bun to smitherines and added ketchup, pickles and mustard when I told the slow register guy to remove. Not the slow guys fault for being slow upstairs. The dude that smashed my lame Baird's buns flat said I'll never go back to McDonald's or Short Stop after trying this (Short Stop here I come baby!). Pushed his vinegar condiment and pickle burger to the side (too acidic for my gut) and the slow guy made me another burger. Ate the bland tiny burger real fast and was left with too many fries. Skurrp!...