Kellie's Baking Co. — Restaurant in Austin

I really wanted to give the place a perfect review. The staff was great, and the cookies are great too. The special design on the cookies turned out amazingly. However, I was a bit disappointed in the poor communication about delivering a special request.

I recruited Kellie's to help deliver my resume to a company in order to make a good first impression. I told the gal helping me that I wanted the cookies to be delivered at 2:00, so they could enjoy some sweets after returning from lunch. They failed the communicate that there is a 4 hour time frame that the cookies can be delivered in. When I called at 3:00 to ask about the delivery, she said the latest they'd arrive would be 4:30. At that time on a Friday at a professional company? There's a huge chance most of the employees have left for the day. Had they mentioned this, I would've asked for the cookies to be delivered earlier in the day.

The products turned out great, but I was doing my best to make a good first impression. Having your resume and sweets delivered when everyone is going home for a holiday weekend just doesn't have the...

Kellie’s cookies are so delicious and unique tasting! You can’t find cookies that taste like hers just any where! I’m really loving her unique style and flair. I forgot how delicious they were!! I haven’t been to the shop in years and today I made my way back and as soon as I opened the door I felt like I was thrown back in time (haven’t been back in over 6 years). This really is such a lovely place and if you ever meet Kellie she’s such a wholesome person you’ll never forget her and she won’t forget you either. The funfetti has always been one of my favs, the smores one so yummy! The chocolate peanut butter was so so good and I forgot what else I had ordered that I already...

If you want to work with excellent customer service, a friendly staff who produce cookies that look and taste amazing this is the place! We get cookies individually wrapped/decorated and deliver them to Children's hospitals around America. The patients we donate the cookies to have loved them so much we have to limit 2 cookies to a child so every child/hospital staff gets one! It's a pretty great problem to have! :-) thanks Kellie's Baking Co for being reliable and providing quality service so that we can support pediatric...