Papa Johns Pizza — Restaurant in Austin

Tried to order over the phone to get a promo deal.. and the P.J. ‘s employee lady, kept cutting me off and the tone of voice she used did not sound like she wanted to help me at all. Like sorry your promo does not work that’s your problem, don’t bother me with your problem. Plus she tried to brush me off by saying that she doesn’t have that deal on her system, which I would understand but the tone she used just ended up discouraging me from buying from their location. I felt that if I would of ended up ordering without the promo coupon my pizzas would of not been prepared with much love and attention. Thanks for being helpful.. I’ll just order from another Papa Johns location without the promo, since it seems that Papa Johns has got a fake promo code going around in the mail. Papa Johns has always been one of my favorite pizza places. Never have had a bad experience until now. At least try to fix the problem your customers are having by suggesting some kind of solution instead of a stone cold not my problem there’s nothing I can do for you to figure out your problem, not even a let me run this problem by my supervisor and see what they can do. At least show that you care about solving customers inconveniences, that’s whats part of the work of being in the...

If I didn't love Papa John's pizza I would give one star. The pizza is delicious! But yesterday evening I ordered online and recieved a confirmation email that my order was being prepared. Tracked my order saying it was in the oven. Then when it was about time for it to be delivered I tracked my order again and it had been cancelled. So my brother called back trying to get an explanation for this and we kept getting the same woman on the phone who refused to let us talk to management. Kept trying to change her voice or something. Was hard to understand and just kept putting us on hold or hanging up on us. This went on for two hours. Then she calls me back and confirmed my order with a possible 30% discount.... And after another hour and a half of no word on our food, I had to get home. And then sometime after that I received a text that said they couldn't get ahold of me so my food was at the store. I'm writing this hoping to get a managers attention. I've never been treated so rudely by the food services and would still like to know why it was ever cancelled in the...

I ordered a meal yesterday from this location and after an 1h10min I called to check on the order. The person who picked up the phone was supper nice and I could tell he was super busy (phones ringing in the background). When I asked about the order, he deeply apologized and was straight honest with me that they were unfortunately short on staff and quickly gave me the option to a courtesy meal. Mind you, he never sounded aggravated or hesitant while dealing with me. He was very professional and generous. The delivery guy was the same! I felt so sorry for him because you can tell he was rushing (he literally was out of breathe at our door). He also apologized and you could tell he was sincere. So, we gave him a good tip :)

This was good service coming from the local Papa John's even though the order was late. We were a bit upset that it took awhile at first, but the way the person on the phone AND the delivery guy handled us was so professional, caring and nice that we ended up being more than satisfied...