Pluckers Wing Bar — Restaurant in Austin

I’m so disappointed. This is my 5th time at Pluckers, multiple locations, and I’ve had to deal with racism 3 times. The first was me waiting over 17 minutes( I timed it) before someone even acknowledged be at the bar, all while asking others at the bar if they were ok.

I tried another location, this one, and man….I am honestly thinking about calling investigators from the local news to do an investigation on this matter.

I sat down next to 3 guys, 2 Mexicans and a white man, who all seem to be hanging out together. They already had their food and welcomed me to sit closer. While speaking, one of the two bartenders asked me if I would like something to drink, and even offered me a sample. I thought that was cool.

I finally decided on a drink, and I ordered a 5 piece wing and drink. The bartender then asked me to pay. I was like “Excuse me?” I said I’ve been here many times and I’ve never had to pay before receiving my food, I was worried about not being able to tip. I said “How will I tip if you’re closing out my ticket before I even receive my food?” She assured me she could still take a tip after I was done. Moving right along…

While talking to the guys, I realized they were pretty racist themselves, but I laughed off the disgusting things they were saying and kept my cool. One mentioned, that my food hadn’t come out and all I ordered was 5 wings and fries.

So I ask the bartender where was my order and she looked shocked, like she thought I had my food. I said “Nope and it’s been a while!”

She goes to the back and brings me out cold food, as if my food has just been sitting back there. I was pissed! She asked if I wanted to send it back, and I said why, so I can wait another 30 minutes? No thanks.

The guys next to me are getting ready to leave, so they signal for the bartender and began to pull out their cards. I said “ Wait, y’all didn’t have to pay before you got your food?” One guy said “Why the h*ll would we pay before, we didn’t order to go?!” I said “Well the me Hispanic bartender made me, I thought it was policy. So why would she only ask me. The guys next says “ Oh it’s because you’re black and you know y’all don't tip!” Again, these guys were very racist, saying the N word and all.

Before I could even ask the bartender, she says she's leaving. I'm like “ Wait, I specifically asked you to allow me to tip and you said you would, and now you're leaving? She says its cool and my vine was enough. Smh! So the other bartender was there to take the tip, so I asked her. Why was I made to prepay and no one else was? This lady said with a straight face, “ Oh we've had some walk outs!” I said do I look like I would run out?! That's offensive, I told her and she just walked off.

She then lied and said the guys I was sitting with told her I would pay for their drinks, after I witnessed them all pay. I let her know that I make over 200K a year, driving a 2025 Range Rover, own 2 businesses, and I ALWAYS tip! She said, she wasn't the one who made me prepay and laughed.

I'm highly disappointed and I will make sure to tell my employees, my contractors and the doctors I train every week, to stop going to Pluckers bc I'm surely never going back!!

The video is from another visit. I was too pissed to take a pic of the 5 pc I received!

Do better with your racist employees or I will have a crew out there to televise your racist establishment! Its 2025, black people are more successful than many of you working there, so please...

I brought friends from out of town to the Research location to enjoy a local favorite meal. I left in tears. Literally crying. I have never in my life felt such disrespect, aggression and rudeness from a server. I would like to speak with a General Manager as the store manager we spoke to was seemingly not concerned in the least. Buy the time the food was served we asked to have it packed up to go as "Mike" (the server who when asked for his name walked away and yelled his name over his shoulder) had ruined the experience entirely. To give examples of "Mike's" behavior... greeted us at the table and opened with I'm not your server but I will get drinks started in a tone that seemed he was extremely bothered to be stepping in to assist another servers guests Drinks were brought and we were told our real server will be with us soon, we waited for 20 minutes and no one returned We asked the hostess if it would be better to move sections as our "real" server was busy with a big top table, we would have been happy to relocate, not a problem at all At this point "Mike" returned to take our order with a very passive aggressive nature as I am sure he was officially bothered by our presence and annoyed to take our order, and equally annoyed that we had complained about the wait Our real server then approached and greeted us "Daniel" was very nice and pleasant and we were relieved our dealings with "Mike" were over "Mike" then approached with my salad and shoved the dressing cup my direction in an aggressive manner and then winked at me. This action prompted my friend to ask for his name because at this point we could no longer ignore how unprofessional and rude he was being to a guest who came in for a quick lunch We complained to the manager and asked that "Mike" not return to our table as he was being borderline hostile at this point He reapproached the table after this request and sarcastically announced that he would be taking care of us the remainder of the service and winked again. "Daniel" returned to announce that our food would be right out and at this point I was in tears and was so upset at the interaction I requested to pack the rest of our lunch in to go's because "Mike" had ruined the entire experience and enough was enough Our food was boxed up and full bill paid with no apology our even attention paid to the fact a customer left the restaurant in tears when all I wanted to do was take out of towners to my favorite restaurant I will never return to this location that I have frequented for 15 years. This was such a horrible experience and I will worn my friends and family to avoid the location as well. It was this bad. I worked in the service industry for 10 years and I have never seen such disregard for a guest in my life. It was shameful and I believe "Mike" is in the wrong line of work. You should consider if you want this individual representing the...

This is our go to Pluckers, even though we have two other locations much closer to us. Joined waitlist on Yelp for 10-15 min wait, got seated just a bit later than quoted—-fine, no biggie. Once seated, waitress took 7 mins to come over. This should have been a heads up for our evening. Takes our drink and appetizer order, comes back almost 20 mins later with our drinks. 3 waters, a lemonade, and a kids water shouldn’t have taken that long, IMO but fine. Takes our order and By this point, we’ve been seated half an hour already. Its like our waitress then disappeared into the night, as they were nowhere to be seen for quite some time and even someone else brought out our appetizers, which were definitely overcooked and hard. Check the time, we’ve been seated about an hour and 15 mins, still no food. For a family of 5, this seemed ridiculous—especially considering we watched multiple tables around of 3, 4, and even a party of 8 all be served both food and refills like they’re at a buffet. Finally manage to wave our waitress over and mention how ridiculous it is that we’ve been waiting this long for our food, while others continue to be served. Of course, they throw out the basic apology and head to the kitchen to check it out. Well wouldn’t you know, within the next two minutes our food is all out, conveniently! Supposed manager comes over to apologize and comps our apps for the long wait—-great, thanks. Fries hard and cold on all the meals with fries, and on the grilled cheese, the cheese wasn’t even melted but my kids were starving by this point. Now heres the kicker, its a Thursday so they have a special for All-you-can-eat buffalo bites. We put in an order for the second round, while not even half way through the first just in case it would take long. A whole 35 mins and 3 tired, irritable kids later, round two still hasn’t made it out the kitchen. Have to wait for the waitress again, and at this point all 5 people in our party have empty cups, finally wave them over again, ask to cancel the order, get charged for the buffalo bites entree instead and ask for the manager, because there is no way this is seriously happening tonight! When they finally get the ticket fixed and the manager comes over, I mention how this has been ridiculous! His response was such a joke, “a lot of take out orders came in and backed up our kitchen”. I mentioned “well you had willing, paying customers here too, but we’re over it and done at this point” and he still muttered the same response. We paid our tab and headed out, extremely dissatisfied with both the food and the customer service. There is no reason it should have 2 hours for a family of 5 to have dinner on a Thursday, AT ALL. Highly reconsidering the closer locations, if they have much...